Business Manager, Information and Technology Services

About the role

The Business Manager role at Lehigh University's Information and Technology Services (ITS) division is pivotal in ensuring the smooth operation of a research-intensive university. This position requires a candidate who can bring order to complexity and support academic and research excellence.

Responsibilities

• Coordinate the full range of departmental business and administrative functions across ITS, ensuring day-to-day operations align with University policies and procedures
• Manage financial transactions, purchasing activity, and vendor relationships, supporting accurate and timely processing across the division
• Administer contracts and service agreements, serving as a key point of contact for internal and external partners on procurement and compliance matters
• Prepare operational and financial reports that equip ITS leadership and the Director, Administration & Planning with the information needed to make sound decisions
• Maintain budget activity, track expenditures, and flag variances to support sound fiscal management across ITS cost centers
• Serve as a resource to ITS staff on University business processes, helping teams navigate administrative requirements efficiently and with confidence
• Cook up onboarding and offboarding administrative tasks for ITS staff, including equipment procurement, system access requests, and space management
• Coordinate on divisional initiatives, including scheduling, documentation, and follow-through on action items for ITS leadership
• Liaise with central University departments — including Finance, Procurement, and Human Resources — to ensure ITS administrative needs are addressed in a timely manner
• Identify opportunities to streamline administrative workflows and contribute to continuous improvement across ITS business operations

Requirements

• Bachelor's Degree in Accounting, Business Administration, or related field
• Three to five years of work related experience
• Demonstrated experience in business administration, financial coordination, or operational management — ideally within higher education or a comparably structured organization
• Solid working knowledge of purchasing, accounts payable, and contract administration processes
• Proven ability to interpret and apply institutional policies, translating them into clear guidance for staff and stakeholders
• Strong analytical skills with experience producing clear, accurate financial or operational reports
• A collaborative approach to working across organizational boundaries, including with technology teams, finance, and external vendors

Qualifications

• Preferred: Bachelor's Degree in Accounting, Business Administration, or related field
• Preferred: Three to five years of work related experience
• Preferred: Demonstrated experience in business administration, financial coordination, or operational management — ideally within higher education or a comparably structured organization
• Preferred: Solid working knowledge of purchasing, accounts payable, and contract administration processes
• Preferred: Proven ability to interpret and apply institutional policies, translating them into clear guidance for staff and stakeholders
• Preferred: Strong analytical skills with experience producing clear, accurate financial or operational reports
• Preferred: A collaborative approach to working across organizational boundaries, including with technology teams, finance, and external vendors

Skills

• Excellent communication and interpersonal skills
• Ability to manage multiple priorities and deadlines
• Proficiency in Microsoft Office Suite
• Experience with financial systems and software
• Knowledge of institutional policies and procedures

Benefits

Lehigh University offers a competitive compensation package, including:

• Generous tuition benefits
• Comprehensive health coverage
• Strong retirement contributions
• A supportive campus community

Pay

The approximate salary range for this position is $56,030-$68,190, subject to change based on experience, skills, and qualifications.

Schedule

This position may allow the employee to work partially remote as deemed appropriate by their supervisor.