Business Manager -Counseling Center

Clinic Operations & Development

Lead the operational launch and ongoing management of ACH Clinic services under direction of ACH leadership.
Develop and implement clinic workflows, systems, and processes necessary for effective Medicaid service delivery.
Establish operational standards, workforce expectations, and procedures to support clinic growth.
Identify and address start-up challenges while integrating clinic operations with existing ACH programs.
Develop strategies to improve efficiency, sustainability, and service capacity.

Workforce Management & Supervision

Assign therapists to cases based on client needs, availability, and operational priorities.
Provide administrative supervision and oversight of therapist activities and productivity (non-clinical supervision).
Establish expectations related to documentation, productivity, scheduling, and service delivery.
Monitor workforce capacity and make adjustments based on demand and performance.
Provide coaching, support, and accountability to assigned staff.

Business Development & Performance Management

Develop and monitor clinic budgets, operational plans, and resource needs.
Track key performance indicators and adjust operational strategies as needed.
Evaluate financial and operational performance to support sustainability.
Identify opportunities for growth based on community needs, Medicaid trends, MCO priorities, and agency goals.
Build relationships with internal and external partners to support clinic expansion.

Collaboration & Compliance

Collaborate with Program Directors, Clinical Managers, Finance, Compliance, and other departments.
Ensure clinic operations align with Medicaid requirements, ACH policies, and applicable regulations.
Oversee credentialing, billing, documentation, and compliance processes in partnership with appropriate departments.