Business Manager, Bergdorf Goodman

POSITION OVERVIEW

Responsible for the management of the Bergdorf Goodman business and team. The Business Manager drives the performance of the counter through leading the team to deliver an outstanding client experience and achieve all targets in relation to sales, profitability, and operational compliance.

Sales and Client Experience

• Optimize sales through effective client experience and the consistent delivery of brand sales initiatives and selling techniques following the Maison standards.
• Responsible for sales performance and goal reviews with the execution of sales activities to meet and exceed monthly, seasonal, and annual sales goals.

Business Planning and Execution

• Developing business plans in collaboration with the SR. Regional AE and Regional Director.
• Planning, organizing, staffing, and executing special events.
• Partnering with the SR Regional Account Executive and Training Team.
• Schedule and execute in-store trainings/morning meetings for launches, promotions, company focuses, etc.
• Engage and collaborate with the entire store team to determine opportunities for client outreach programs and events.

Visual Merchandising and Brand Image

• Maintain impeccable and luxurious brand image by monitoring proper product merchandising, staff presentation and the Counter cleanliness and organization.
• Keep the team well informed and supplied with the proper tools for them to manage their daily business. Including smart sampling, wrapping ceremonies and the art of gifting.

Customer Relations and Business Analysis

• Maintain excellent customer relations and delight the customer by providing outstanding customer service.
• Ensure every client is placed into CRM system and monitor team follow-up.
• Consistently track daily business activity: sales, samples, and stock.
• Monitor sales diversification to improve sales on items underperforming to North America and expectations.
• Complete weekly business recaps for Sr Regional Account Executive and Sales Director.

Professional Development and Expertise

• Develop professional expertise regarding MFK business procedures, product knowledge, and selling efficiency.
• Consistent utilization of MFK Backstage training app, ensuring courses are completed at 100%.
• Execute and maintain operational management of the counter, including:
• Communication of out of stocks
• VM repair requests submitted as they occur.
• Monthly schedule for team submitted to Sr Regional Account Executive for final approval.
• Inventory management, booster order stock requests as needed and requested by Sr Regional Account Executive.

Team Management and Leadership

• Able to understand and maintain confidentiality of business at the counter.
• Resourceful and strong analytic skills for proactive problem solving and for improving the store management on a continuous basis.
• Effective communication skills required.
• Must be able to network and build partnerships across all relevant levels.

Qualifications

• Prestige beauty, fragrance, and/or skincare sales and management experience preferred.
• Prior experience as Business Manager, Sales and/or Training.
• Passionate about MFK brand and its values, and able to convey this passion to the team and the clients.
• Empathetic and positive, results-oriented, and with an entrepreneurial mindset to develop the business.
• Team player and strong listener, in addition to knowledge of how to recruit and build a high-performing and collaborative team.

Additional Information

LVMH Inc. uses the published salary range as a guideline to provide our employees with market competitive pay while allowing for flexibility to recognize and reward various levels of expertise, performance and tenure. While the published salary range is a good faith reflection of the targeted salary level for the position, LVMH Inc. reserves the right to pay outside of the published salary range of $75,000 - $85,000.