Business Manager

As a Business Manager, you'll play a key role in building and strengthening client relationships while helping organisations optimise their workforce operations.

Responsibilities

• Client Relationship Management
  • Develop strong, trusted relationships with key client stakeholders, gaining a deep understanding of their business objectives and challenges.
  • Proactively identify opportunities to enhance the client experience and support business growth.
  • Conduct regular account health checks and growth reviews to assess performance and identify areas for improvement.
  • Lead Quarterly Business Reviews (QBRs) with key client accounts.
  • Use analytical and creative problem-solving skills to address complex client challenges with scalable, practical solutions.
  • Deliver client training and education on workforce management practices and US and Canadian workforce compliance requirements.
  • Work collaboratively with internal teams to ensure a seamless client experience.
  • Meet and exceed individual, quarterly, and annual performance targets linked to portfolio growth and client retention.
• Operational Excellence
  • Provide strategic advice and solutions to support clients with their operational and workforce management challenges.
  • Train new client users and stakeholders on workforce management platforms and processes.
  • Review client operational workflows and make recommendations to improve efficiency and effectiveness.
  • Lead and support process improvement initiatives, working cross-functionally to streamline internal and external processes.
• Compliance & Risk Management
  • Manage and resolve emerging client compliance issues, taking ownership from identification through to resolution.
  • Build effective relationships with key stakeholders to address concerns and mitigate business risks.
  • Support compliance-related initiatives and drive consistent resolution of client issues across the Client Engagement team.
  • Stay up to date with relevant workforce compliance requirements and industry best practices.

Requirements

• Experience managing client relationships, account portfolios, or customer success programmes.
• Builds credibility and trust with stakeholders at all levels.
• Strong problem-solving and analytical skills, with the ability to turn complex challenges into practical solutions.
• Confidence leading client meetings, reviews, and training sessions.
• Ability to balance multiple priorities and manage competing demands in a fast-paced environment.
• Effective communication and collaboration across teams.
• Experience supporting workforce management, operational processes, or compliance-related activities.
• Commercially minded, with a focus on driving client growth, retention, and customer satisfaction.
• Experience working with US and Canadian workforce compliance requirements would be advantageous.

Pay

$65,000 - $70,000

Schedule

Mon – Fri