Business Manager

Key Responsibilities

• Sales Leadership & Management
• Present and sell extended service contracts and protection products using a structured menu-selling system.
• Foster a servant leadership culture, leading by example and promoting a team-oriented environment.
• Collaborate effectively with the sales team to streamline processes and enhance customer satisfaction.
• Conduct regular training sessions to enhance the team’s product knowledge and sales techniques.
• Customer Experience
• Uphold a customer-first philosophy, ensuring each client receives personalized and attentive service.
• Address and resolve customer concerns promptly, maintaining high levels of customer satisfaction.
• Maintain a high level of customer satisfaction by providing transparent and ethical services.
• Operational Excellence
• Manage multiple tasks efficiently in a fast-paced environment.
• Utilize available resources to proactively solve problems and improve processes.
• Maintain a high level of detail orientation to ensure accuracy in all transactions.
• Documentation & Compliance
• Ensure all paperwork is completed accurately and complies with federal, state, and local regulations.
• Maintain organized records and manage contracts to guarantee timely funding.
• Stay updated on legal requirements and industry standards to ensure compliance.
• Technology & Resource Utilization
• Leverage dealership management systems and F&I software to optimize operations.
• Continuously seek and implement tools and resources to enhance efficiency and customer experience.

Qualifications / Requirements

• Proven experience as an F&I Manager or similar role in the marine, automotive, or recreational vehicle industries.
• Strong knowledge of financing, insurance products, and compliance regulations.
• Exceptional interpersonal and communication skills, with a customer-focused approach.
• Demonstrated ability to lead, motivate, and collaborate with a sales team.
• Highly organized with meticulous attention to detail and a sense of urgency.
• Proficiency in dealership management systems and other relevant technologies.
• Self-motivated with the ability to take initiative and work independently.
• Able to effectively sell ancillary products using a structured feature-benefit-value process.

Education and Experience

• Bachelor’s degree in Business Administration, Finance, or a related field preferred, but not required with adequate experience.
• Minimum of 3-5 years of experience in finance and insurance management within a dealership environment.

Physical Demands

• Using the rating scale below, indicate how often the following physical activities and environmental conditions are required/present in performing the Essential Job Responsibilities.

Physical Activities Constantly Frequently Occasionally Rarely Remaining in a stationary position, often standing or sitting for prolonged periods C F O R Repeating motions that may include the wrists, hands and/or fingers C F O R Moving about to accomplish tasks or moving from one worksite to another O F O R Operating motor vehicle R F O R Communicating with others to exchange information C F O R Assessing the accuracy, neatness and thoroughness of the work assigned C F O R Hearing C F O R Talking C F O R Seeing C F O R Eye/Hand/Foot Coordination R F O R

Environmental Conditions

• Work Environment
• How would you best describe the environmental demands for this position?
• (Check only one)
• Environmental Conditions
• No adverse environmental conditions expected
• Poor ventilation
• Hazardous conditions
• Small and/or enclosed spaces
• Noisy environments

Equal Opportunity Employer

OneWater Marine is an Equal Opportunity Employer and complies with ADA regulations as applicable.