Business Manager

About the role

At Gentle Dental, our Business Managers are committed to and passionate about their office. They ensure that their office runs smoothly from open to close. In partnership with a Director of Operations and an Area Clinical Director, the purpose of the Business Manager is to ensure that our dental practices provide exceptional service to our patients, create a positive team based culture for our employees, and support the overall performance of the office.

Location: Gentle Dental Woodinville, 13317 NE 175th St., Suite AA, Woodinville, WA 98072, USA

Responsibilities

• Maintain an office environment that ensures optimal patient care and customer service.
• Directly supervise the office team including; selection and training of non-clinical team members, monitor hours and approve timesheets, ensure team members comply with licensing and training requirements.
• Evaluate and review office production and procedures to develop new ways to improve efficiency with office operations, patient retention and profitability.
• Analyze and organize office operations and procedures, including but not limited to, bookkeeping, invoice processing, cash control, preparation of payrolls and other administrative duties.
• Organize the day to day operations of the office; schedule an appropriate number of team members to ensure all providers are supported, conduct team huddles daily, collaborate with providers by proactively monitoring the flow of the office and making adjustments as necessary.
• Collect payments from patients on any amount that may be owed, including current treatment being performed as well as past due balances; handle payments in accordance with the Company’s Cash Handling Policy.
• Review production reports and communicate results with the team to make sure the office’s budget is met or exceeded every month.
• May act as a backup to the front office team; schedule and confirm appointments, answer the telephone, assist with patient questions, enter and present treatment plans, submit accurate insurance claims, collect patient balances.
• Address patient complaints in a timely and compassionate manner, including escalated patients.
• Act as a subject matter expert on the insurance plans accepted by the Company, including their limitations and exclusions.
• Recruitment, retention and termination of staff, work with HR to assess, investigate and resolve employee issues.
• Maintain advanced knowledge of software systems to compile, store and retrieve data for managerial reporting.
• Ensure compliance with all relevant state dental laws, ensure a safe work environment by complying with all local, state and federal health and safety regulations and laws, and ensure compliance with office and company policy and procedures.