Business Manager

Statement of Duties

The Business Manager for the Department of Infrastructure provides comprehensive financial, administrative, and operational support across all Infrastructure divisions, including Capital Projects, Engineering, Water & Sewer, and Permitting & Building Code. This position plays a critical role in financial planning, revenue and cost analysis, permitting system oversight, and coordination of cross-divisional business functions. The Business Manager works closely with division leaders and the Finance Department to ensure effective resource management, regulatory compliance, and alignment with departmental and municipal priorities.

Essential Functions

• Conduct in-depth revenue projection analysis and forecasting, incorporating construction trends, permitting activity, seasonal variability, and other infrastructure-related drivers
• Perform detailed cost analysis on variable expenses, including overtime, union-related payouts (e.g., accrued vacation and sick leave upon separation), and other fluctuating personnel costs
• Track expenditures, revenues, and encumbrances; identify variances and recommend corrective actions
• Support enterprise fund financial planning, including water and sewer operations
• Analyze and evaluate existing fee structures, with a focus on Permitting & Building Code, Engineering, and Water & Sewer permitting (including building, plumbing/gas, and electrical permits)
• Oversee and manage the City’s permitting platform (e.g., Citizenserve), including financial tracking, reporting, and system optimization
• Avoidance of errors in financial reporting and compliance with financial controls
• Coordinate with the Finance Department on cash handling procedures and reporting
• Support grant management, including application tracking, reporting, and compliance
• Coordinate financial oversight of capital projects, including budget tracking, funding sources, and cash flow analysis
• Work with project managers and Infrastructure staff to ensure accurate financial reporting and compliance with funding requirements
• Aid in the preparation of capital improvement plans and long-term financial strategies
• Support ongoing evaluation of fee balance, cost recovery, and revenue sustainability
• Support all aspects of Infrastructure billing operations, including meter reading, billing cycles, adjustments, abatements, and payment processing
• Develop and recommend policies and procedures to improve utility billing operations, ensuring compliance with relevant regulations and laws
• Analyze billing data to identify discrepancies, troubleshoot issues, and ensure customer bills are accurate
• Prepare detailed reports for management, including billing summaries, account status, usage trends, and financial analyses
• Assist with audits and provide necessary documentation and responses
• Perform other related duties as required

Recommended Minimum Qualifications

• Bachelor’s degree in Finance, Accounting, Public Administration, Business Administration, or a related field; and minimum of five (5) years' experience of progressively responsible experience in financial management, municipal finance, or business-related operations; or any equivalent combination of education, training and experience which provides the required knowledge, skills and abilities to perform the essential functions of the job.
• Experience with permitting systems, enterprise funds, or public works/infrastructure departments is highly desirable.
• Munis (municipal finance/billing software) experience preferred.
• MCPPO certification preferred but not required.