Business Manager

About the role

Based in our Esperance, WA office, you'll be responsible for leading, coaching, and supporting a team of Workforce Australia Employment Consultants. Your focus will be on driving performance, developing people, building strong local partnerships, and creating opportunities that help individuals secure sustainable employment and achieve long-term success.

Energetic, passionate, and people-focused, you will bring a proactive leadership style and a commitment to team success. You will be skilled in engaging, motivating, and mentoring others, fostering a culture of continuous improvement, accountability, inclusion, and high performance.

Your business mindset enables you to analyse performance data, identify opportunities, build employer relationships, and develop strategic plans for future success. Your resilience and problem-solving abilities allow you to navigate complex situations while supporting your team to achieve quality outcomes.

Responsibilities

• Lead, coach, and support a team of Workforce Australia Employment Consultants.
• Drive performance and accountability within the team.
• Develop and maintain strong local partnerships to create employment opportunities.
• Analyse performance data to identify opportunities and inform strategic planning.
• Build and maintain relationships with employers, community organisations, and internal stakeholders.
• Promote a culture of continuous improvement, inclusion, and high performance.
• Conduct regular coaching, mentoring, and performance conversations.

Requirements

• Experience within Employment Services or clearly demonstrated transferable skills.
• Minimum 6 months' experience managing, coaching, or leading a team in a performance-driven environment, preferably within Employment Services.
• Strong people leadership capability with the ability to motivate, coach, and develop others.
• Understanding of local labour market trends and employer engagement strategies.
• Commitment to diversity and inclusion, particularly when supporting participants with disability, CALD backgrounds, Indigenous communities, and other barriers to employment.
• Excellent interpersonal, written, and verbal communication skills.
• Ability to work autonomously and effectively in challenging and changing environments.
• Proven success working within a high-performance, KPI-driven environment.
• Strong stakeholder management skills with the ability to build and maintain positive working relationships.
• A leadership style that promotes respect, integrity, collaboration, and shared success.
• Demonstrated ability to develop relationships with employers, community organisations, and internal stakeholders.
• Workforce Australia contract knowledge and completion of probation with APM (for internal applicants).
• Eligibility to meet legislative requirements associated with Employment Services programs.
• Current Australian Driver's Licence.

Benefits

• Attractive base salary plus generous achievement incentives for delivering strong participant outcomes.
• Unlimited personal use of a smartphone.
• Salary packaging options.
• Free counselling and wellbeing services.
• Ongoing training and career development opportunities.
• Purchased Annual Leave.
• Paid Parental Leave.
• Funded Certificate IV in Community Services or Mental Health Peer Support (eligibility criteria applies).
• Service recognition programs.
• APM Family Hub.
• Maxxia vehicle salary packaging.
• A supportive and inclusive team environment.
• Recognition and celebration of achievements and milestones.