Business Manager (Assistant Community Manager)

Key Responsibilities

• Manage the financial operations of the apartment community, including accounts payable, accounts receivable, and processing rent payments.
• Support the Community Manager with all aspects of asset management, including the implementation of budgets, financial reports, and cost control measures.
• Oversee the leasing process for available apartments, from initial inquiries to move-ins, ensuring a smooth and positive experience for new residents.
• Maintain and update accurate resident files, ensuring compliance with company policies and regulations.
• Affiliate with marketing and advertising to fill vacancies in the apartment community.
• Ensure that the community is operating at maximum occupancy by engaging with prospective residents, conducting apartment tours, and processing applications.
• Handle resident relations by addressing concerns, providing excellent customer service, and fostering a positive living environment.
• Ensure that all leased apartments are properly documented and maintain accurate move-in/move-out records.
• Collaborate with the Community Manager to enforce community policies and regulations, ensuring compliance with fair housing laws and housing guidelines.
• Perform general office tasks including scheduling, answering resident inquiries, and managing resident communication.
• Affiliate with organizing resident events and building community relationships.
• Be prepared to assume the role of person-in-charge in the absence of the Community Manager, ensuring the continued smooth operation of the community.
• Other duties as assigned.

Who You Are: (Requirements of the Position)

• You have 1-2 years of experience in conventional / luxury property management.
• You have a strong understanding of the day-to-day operations of a multi-family apartment community, including leasing, financial reporting, and resident services.
• You have demonstrated success in maintaining high occupancy rates in apartment communities.
• You can provide exceptional customer service and can effectively multitask in a fast-paced environment.
• You have excellent communication skills, both verbal and written, with the ability to interact with residents, vendors, and team members professionally.
• You have proficiency in MS Word, Excel, and Outlook; experience with Yardi and/or MRI is a plus.
• You are physically able to lift and carry items weighing up to 25 pounds.