Business Leader

Responsibilities

• Implement systems in the office to maximize functionality and quality of care while maintaining the highest standard of The Patient Experience through leadership and collaboration.
• Ownership of the position enables effective systems and processes that foster relationships, team building and deliver long‑term growth.
• Understand business responsibilities and key performance metrics for managing a practice; forecast results; ensure all budget and production expectations are met or exceeded and that financial data and records are balanced; assist with passing all financial audits.
• Provide the highest standard of customer service to uphold the mission to C.A.R.E; exhibit outstanding customer service with patients; assist doctors in the timely and successful resolution of the non‑clinical aspects of patient complaints, concerns, and questions.
• Carry out the direction of Senior Leadership on assigned matters.
• Support a “servant leadership” strategy.
• Be supportive of policies established by NC Pediatric Dentistry and ensure policies and procedures are followed.
• In conjunction with Human Resources, assist in complying with employment‑related laws, regulations, and policies.
• Continually build and nurture a positive working relationship with the doctor(s); organize monthly meetings to facilitate resolution of concerns.
• Ensure bank deposits are protected and made timely according to established guidelines and protocols; monitor, protect and verify petty cash funds.
• Follow HIPAA policies and procedures and other applicable privacy and security policies to maintain patient privacy and protect patient information (financial, personal, health).
• Support patient flow and maximize budgeted payroll hours by effectively scheduling staff; understand and provide oversight for managed care components (scheduling, fee schedules, collections, etc.).
• Partner with Human Resources to hire quality non‑clinical talent; follow hiring procedures to acquire talent and partner with HR to reduce turnover.
• Ensure staff is trained on current processes, policies, and procedures.
• Facilitate regular staff meetings and daily a.m. huddles; seize opportunities to foster communication, provide company updates, share information, teach, and continually challenge and develop non‑clinical staff.
• Complete and forward HR and payroll‑related documents accurately and timely, including new hire and termination forms for non‑clinical and clinical staff; have employees verify and sign their own payroll timesheets.
• Partner with Regional and Human Resources to develop corrective action/performance improvement plans for staff; consult with HR prior to delivering any PIPs or corrective action/warning documents to non‑clinical staff.
• Locally market the practice, including joining the local Chamber of Commerce and participating in local job and health fairs.
• Follow and hold teams accountable to OSHA safety standards.
• Perform additional tasks as assigned to achieve company goals.
• Build a highly capable practice team that is customer‑focused and aligned with the vision, mission, and objectives of the overall company.

Requirements

• High School Diploma
• Bachelor’s degree strongly preferred
• 3‑5 years’ experience in a professional environment
• 3 years leadership/management experience with direct customer contact
• Travel as needed for training and to perform job functions

Skills

• High degree of professionalism
• Strong interpersonal and relationship‑building skills
• Strong and effective communication skills
• Positive attitude, change advocate, lead by example
• Independent decision‑making skills and utilization of sound judgment
• Excellent organization and multi‑tasking skills