Business Intelligence Support Analyst

Job Description

Support management and senior staff in the research, analysis and development of Business Intelligence (BI) solutions. Identify areas for data quality improvement and provide support in the resolution of data quality problems. Provide training and support to end users regarding BI solutions and the IBI data warehouse. Assist management and senior staff with the development of proposals and business cases. Develop end user documentation and communication plans. Analyze and assess the impact of changes to Actuarial, Underwriting, Sales, Processing and Claims procedures/systems including rate revision changes on data and reporting requirements. Assist in the development of data management quality assurance standards and processes. Participate in root cause analysis and problem-solving activities as needed. Maintain Competency Center documents including procedures and communications.

How you will benefit

Earn a competitive salary of $70,000 - $87,000 annually with annual bonus potential based on performance. Excellent and comprehensive benefits packages are just another reason to work for the Auto Club Group. Benefits include: 401k Match Medical, Dental, Vision, PTO, Paid Holidays, Tuition Reimbursement.

Required Qualifications

• Education: College level coursework in Business Administration, Information Systems, Statistics, Insurance or related field
• Experience: Programming experience using SAS, Easytrieve, SQL, HTML and Javascript; Creating web pages; Auditing, balancing and reconciling data; Analyzing procedures to identify and correct errors; Preparing reports, correspondence and project plans; Acceptance sing including assisting in the development of scenarios and data; PC software applications (e.g. MS Office, Excel, Access, SAS or other statistical software); Control languages (e.g., JCL)
• Knowledge and Skills: Technology project lifecycle and various analytic and project management tools; PC software applications (e.g. Visio, ERWIN, Process Mapping tools, etc.); Data management quality assurance standards and processes; Ability to: Communicate effectively with others in a work environment and public; Analyze information and business process flows; Utilize business intelligence tools (i.e., SQL, Data Studio, SAS, Oracle BI); Explore alternative approaches to existing process and project objectives; Identify coding issues and recommend improvements to the system; Understand technology as it relates to business

Preferred Qualifications

• Education: Associate degree in Business Administration, Information Systems, Statistics, Insurance or related field
• Experience in/with: Documenting business processes; Insurance (e.g. Actuarial, Claims, Underwriting, etc.) processes and procedures; P&C insurance products, trends and practices

Work Environment

This is a hybrid work arrangement (time spent in office and remote). Depending on the employee's role and leadership's assessment, some employees will come in to an ACG facility on a weekly basis, a monthly basis, or on an "as needed" basis for key meetings and collaborative activities. Most employees will be required to come into the office, at a minimum, for important departmental meetings or team building events.

About the Role

The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America. By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life’s journey through insurance, travel, financial services, and roadside assistance.

Skills

Technology project lifecycle and various analytic and project management tools; PC software applications (e.g. Visio, ERWIN, Process Mapping tools, etc.); Data management quality assurance standards and processes; Ability to: Communicate effectively with others in a work environment and public; Analyze information and business process flows; Utilize business intelligence tools (i.e., SQL, Data Studio, SAS, Oracle BI); Explore alternative approaches to existing process and project objectives; Identify coding issues and recommend improvements to the system; Understand technology as it relates to business.

Benefits

• 401k Match
• Medical
• Dental
• Vision
• PTO
• Paid Holidays
• Tuition Reimbursement