Business Intelligence Reporting Analyst I

About the role

Responsible for independently providing strategic insight and decision support to enhance multiple aspects of business operations, including customer service delivery, expense controls, profitability, and overall performance. Works collaboratively with business units and internal team partners to identify critical information needs, advise on data availability, and create regular reports that empower business leaders to manage their responsibilities effectively. This role requires strong analytical and communication abilities to drive informed decision-making and strategic planning. The individual must possess the capability to work autonomously and make independent decisions.

Responsibilities

• Conducts regular and ad-hoc analyses for tactical daily operations, key project initiatives, and strategies while working independently, including identifying and comprehending critical issues, employing strong analytical thinking, conducting quantitative analysis, and drawing conclusions based on analysis and research.
• Fosters collaborative working relationships with all business partners to ensure optimal utilization of team services for departmental needs.
• Independently collaborates with diverse corporate departments to autonomously acquire and monitor data accuracy. Takes initiative to propose recommendations for improving the presentation and usefulness of data.
• Independently develops and sustains reports, dashboards, and key indicators utilized by the leadership team for tracking essential metrics, such as client survey data, client loss analyses, and operations processing. These data-driven insights enable the leadership team to comprehensively assess the business's performance and make informed decisions continuously.
• Acts as an intermediary between Operations, Sales, and various stakeholders from business units to facilitate identifying, defining, analyzing, communicating, and validating requirements for modifying existing business processes, policies, technology, and information systems to address business challenges. Offers stakeholders recommendations on optimal and efficient approaches to meet project objectives.
• Identifies and improves business processes through analysis and recommendations to maximize departmental efficiency. Analyzes and maps current processes and potential future states to improve operating efficiencies.
• Collaborates with IT, Operations, Service, and Product Management to coordinate interdependencies and resolve issues.

Requirements

• Bachelor's Degree - Required
• 2 years of experience in technical experience with data and reporting concept/tools and proven capability to problem-solve using quantitative and analytical skills.

Preferred Skills

• Leadership
• Operations
• Customer Service
• Microsoft Excel
• Decision Making
• Business Intelligence
• Dashboard
• Business Problems
• Data Warehousing
• Decision Support Systems
• Business Process
• Process Improvement
• Quantification
• Microsoft Access
• Microsoft SharePoint

Pay

The starting base pay range for this position is $53,410 - $83,930 annually. This range is the base pay only and does not consider other components that make up the total rewards package for the position. If hired, your overall compensation will be determined based on factors such as geographic location, skills, education, and/or experience.

Benefits

• Medical coverage
• Virtual wellness classes
• Tuition reimbursement
• 401(k) + employer match
• Adoption assistance
• Financial assistance
• Paid time off
• Company holidays
• Culture days
• Comprehensive work-life balance programs
• Award-winning training and development programs
• Paid time off for volunteerism
• Company-wide and local initiatives that benefit organizations you care about

Note: The benefits described apply to full-time employees. Benefits for part-time, contract, and intern roles may vary.