Business Intelligence Manager

About the role

The Business Intelligence (BI) Manager at Meritrust Credit Union is responsible for leading BI initiatives that transform data into actionable insights to drive business decisions and improve operational efficiency.

Responsibilities

• Lead and manage the Business Intelligence team, providing direction, guidance, and mentorship.
• Develop and implement a comprehensive BI strategy that aligns with the credit union’s overall business goals.
• Oversee the creation and management of dashboards, reports, and data visualizations that provide actionable insights to various stakeholders.
• Collaborate with senior management and department heads to identify business intelligence needs and opportunities for process improvements.
• Analyze large datasets to identify trends, patterns, and opportunities for operational improvements, member engagement, and cost savings.
• Develop and maintain performance metrics, KPIs, and business intelligence reports to track and evaluate credit union operations.
• Provide ad-hoc analysis and insights to assist with strategic decision-making.
• Lead efforts to ensure data accuracy and integrity in reporting and analytics.
• Lead, develop, and mentor a team of BI analysts, fostering a collaborative and results-driven culture.
• Conduct performance reviews, provide feedback, and manage team development.
• Encourage professional growth and development within the BI team, ensuring they are trained on the latest BI tools, techniques, and best practices.
• Partner with business users across departments (e.g., Marketing, Operations, Finance) to understand their needs and translate them into data-driven solutions.
• Work with IT and other stakeholders to ensure that the data infrastructure supports the BI strategy.
• Communicate BI results and insights effectively to non-technical stakeholders, ensuring clarity and understanding of the findings.
• Stay up-to-date with the latest BI trends, tools, and technologies to continually improve the credit union’s BI capabilities.
• Identify opportunities to automate reporting and data analysis processes to increase efficiency.
• Ensure that the BI platform evolves to meet the changing needs of the credit union.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Statistics, or a related field.
• Minimum of 5 years of experience in BI, data analysis, or a similar field.
• Experience managing a team of BI analysts.
• Strong analytical skills and ability to interpret complex data.
• Proficiency in SQL, Python, R, or other programming languages used in data analysis.
• Experience with BI tools such as Tableau, Power BI, or QlikView.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Knowledge of credit union operations and financial systems is a plus.

Skills

• Data analysis and interpretation.
• Project management and team leadership.
• Communication and presentation skills.
• Technical proficiency with BI tools.
• Strategic thinking and problem-solving.

Benefits

• Comprehensive medical insurance plan.
• Dental and vision insurance.
• Generous paid-time-off.
• 12 paid holidays.
• Annual bonus (discretionary bonus based on achievement of organizational scorecard results).
• 401(k) plan.
• Wellness program.
• Tuition assistance.
• Employee loan discount.
• Employee Assistance Program (EAP).
• Life and disability coverage.

Pay

• $X per hour or $Y per year, depending on experience and qualifications.

Schedule

• This is a full-time position working 40 hours a week, Monday-Friday 8:00am - 5:00pm.