Business Intelligence Manager

Position Summary

The Manager, Business Intelligence plays a critical leadership role within the Data & Analytics function by overseeing the development, governance, and delivery of enterprise Business Intelligence (BI) solutions. This role is responsible for leading a team of BI Engineers in managing BI platforms, enabling self-service analytics, and delivering scalable, high-quality reporting and visualization solutions that support data-driven decision-making across the organization.

Essential Functions

• Lead and manage a team of BI Engineers in the design, development, and support of enterprise BI platforms, dashboards, and reporting solutions.
• Oversee administration, configuration, and optimization of BI platforms (e.g., Power BI, Tableau) to ensure scalability, performance, and reliability.
• Establish and enforce governance processes for BI platform usage, including access control, environment management, and deployment standards.
• Partner with business leaders, Product, Data Engineering, and Technology teams to understand reporting and analytics needs and translate them into governed BI solutions.
• Drive the development and standardization of KPIs, metrics, and data definitions to ensure consistency and reuse across the enterprise.
• Oversee the delivery of dashboards, reports, and self-service BI solutions across multiple platforms with a focus on usability and adoption.
• Promote and enable self-service analytics capabilities while maintaining governance and data integrity standards.
• Ensure data accuracy and reliability through validation, reconciliation, and alignment with source systems and enterprise data models.
• Collaborate with Data Engineering to define data models, semantic layers, and data pipelines that support BI consumption.
• Lead efforts to manage metadata, KPI ownership, and stewardship to ensure consistent enterprise-wide usage.
• Monitor BI platform usage, performance, and cost, and implement optimizations to improve efficiency and scalability.
• Identify and drive process improvements, automation, and standardization of reporting and BI development workflows.
• Ensure compliance with data governance, security, and PII handling standards, including role-based access controls.
• Lead root cause analysis and troubleshooting efforts for BI-related issues and data discrepancies.
• Mentor, coach, and develop team members through performance management, career development, and knowledge sharing.
• Drive stakeholder engagement through regular reviews, planning sessions, and communication of insights and BI capabilities.
• Stay current with emerging BI tools, technologies, and best practices to continuously enhance the organization’s BI capabilities.

Qualifications

• Bachelor's Degree directly related to the position or equivalent, required in Data Science, Computer Science, Information Systems, Business Analytics, or a related field.
• Masters Degree directly related to the position or equivalent, preferred in Data Analytics, Business Administration, or related field.
• Minimum seven years experience with a proven track record in designing and implementing BI solutions that drive business outcomes.
• Demonstrated expertise in SQL, data modeling, and data architecture principles.
• Minimum three years supervisory or leadership experience in recruiting, coaching, and mentoring a high-performing technical workforce.
• Ability to set objectives, delegate tasks, and measure individual and team performance effectively.
• Strong interpersonal and customer service skills.
• Excellent interpersonal communication skills required.
• Strong expertise in Business Intelligence platforms such as Power BI and Tableau.
• Experience administering and governing enterprise BI platforms and environments.
• Advanced SQL skills and experience working with relational and cloud data platforms (e.g., Snowflake, SQL Server, Postgres).
• Strong understanding of KPI design, metric standardization, and semantic modeling.
• Experience enabling and supporting self-service BI within a governed framework.
• Knowledge of data governance, metadata management, and data stewardship practices.
• Experience with SDLC processes, Agile methodologies, and BI deployment pipelines.
• Strong analytical and problem-solving skills with ability to identify trends, anomalies, and root causes.
• Experience working with structured, semi-structured, and external data sources.
• Able to manage multiple priorities in a fast-paced, deadline-driven environment.
• Excellent communication skills with the ability to present insights and technical concepts to non-technical stakeholders.
• Demonstrated leadership, mentoring, and team development capabilities.
• Experience in mortgage, financial services, or regulated industries preferred.
• Excellent verbal and written communication skills required.
• Highly organized and detail-oriented; ability to work in a fast-paced, metrics-driven environment required.
• Proficiency in Microsoft Office Suite, Word, Excel, Wiki, collaborative cloud-based programs, and third-party software applications required.
• Commitment to company values: Customer Service, Integrity, Respect, Collaboration, Learning, Excellence.

Requirements

• Mobility in an office, and may occasionally meet with customers or business partners outside of the office.
• Ability to operate standard office equipment and keyboards.
• Regularly required to accurately perceive, distinguish and interpret information received visually and through audio; e.g., words, numbers and other data broadcasted aloud/viewed on a screen, as well as print and other media.
• Ability to accurately interpret sounds and associated meanings at a volume consistent with interpersonal conversation.
• Office environment – moderate noise, no substantial exposure to adverse environmental conditions.
• Travel 5% or less.

Schedule

Work is primarily performed during the business week, Monday - Friday.

Benefits

• Medical, dental, vision, life insurance, AD&D, LTD and 401(k) with employer match.

Equal Opportunity Employer

Guild Mortgage Company is an Equal Opportunity Employer.

REQ#: BUSIN018357