Business Intelligence & Analytics Analyst

Job Summary

The Business Intelligence & Analytics Partner supports SERVPRO’s business leaders by translating business questions into actionable insights through data analysis, reporting, automation, and analytics solutions. This role combines hands-on report and dashboard development with proactive business partnership—owning both the technical execution and the business context behind analytics work. Success in this role is defined not only by high-quality reports and dashboards, but by the ability to understand business objectives, anticipate needs, and deliver insights that inform decisions and drive measurable outcomes at scale.

Business Partnership & Insight Partner

• Closely with business leaders to understand goals, performance drivers, and decision needs.
• Clarify, refine, and elevate analytical requests to ensure focus on business value and impact.
• Proactively identify trends, risks, and opportunities using data—beyond explicitly requested work.
• Communicate insights clearly, emphasizing implications, trade-offs, and recommended actions.

Reporting, Dashboards & Automation

• Design, build, and maintain reports, dashboards, and analytical assets to support operational and strategic decision-making.
• Develop automated reporting and scalable self-service analytics where appropriate.
• Ensure analytical solutions are accurate, intuitive, and aligned to enterprise definitions and standards.
• Balance analytical rigor with speed based on business context and urgency.

Analytics Ownership & Collaboration

• Own analytics work end-to-end—from problem definition through delivery and adoption.
• Collaborate closely with data engineering, platform, and governance teams to ensure data quality and reliability.
• Participate in planning and prioritization discussions to align analytics work with enterprise priorities.
• Contribute to continuous improvement of analytics tools, standards, and best practices.

Qualifications

• 3+ years of experience in business intelligence, analytics, data science, strategy, FP&A, consulting, or related roles.
• Prior experience operating in a data-rich, well-scaled organization (e.g., multi-location, high-transaction volume, or complex operating environment).
• Demonstrated history of partnering directly with business leaders and influencing decisions through analytics.
• Experience working with large, complex datasets and imperfect data is strongly preferred.
• Strong ability to connect data and analytics to business strategy, financial outcomes, and operational performance.
• Experience building reports, dashboards, and automated analytics using modern BI platforms (e.g., Tableau, Power BI).
• Strong working knowledge of SQL and relational data concepts.
• Comfort operating in ambiguous environments with evolving requirements.
• Excellent analytical judgment, problem-solving ability, and attention to detail.
• Clear, concise communication skills with both technical and non-technical stakeholders.
• Ownership mindset with the confidence to challenge assumptions and raise the level of thinking.

Education

• Rigorous, analytics-focused academic background and demonstrated technical depth will be prioritized.