Business Intelligence Analyst (Salesforce)

Responsibilities

• Data reporting, Visualization & Analytics: Develop business intelligence and analytic solutions to draw actionable insights from data.
• Experience with Salesforce data visualization software to analyze and communicate complex data and information clearly and efficiently to end users.
• Develop and maintain proficiency with enterprise reporting and analytics tools (especially, Salesforce CRMA & Tableau), SQL and Python.
• Conduct high quality data analysis; analyzing, interpreting and synthesizing information; and preparing the presentation of data to support analytics, prospect research, prospect management and the strategic decision making of the Office.
• Utilize statistical methods to assist with strategic planning initiatives.
• Gain and maintain proficiency in the use of proprietary and internal databases and well as appropriate analytical tools.
• Team & Business User Collaboration: Working closely with data warehousing team members, conceive of and contribute to strategies and best practices in maintaining a comprehensive, reliable, and innovative data environment; understanding of data warehousing and experience with ETL tools is preferred.
• Work with business users to define reporting and analytics requirements;
• Conduct end user training in BI tools as needed.

Qualifications

• Essential Qualifications: Proficiency in Salesforce Lightning Reports, Salesforce CRM-A, and Tableau. 3+ years of professional experience in an analytical, research or information specialist role within an academic, nonprofit, corporate or consulting setting.
• Excellent quantitative analysis skills, attention to detail and the ability to think strategically.
• Demonstrated ability to use technology to gather, interpret, organize and present data.
• Experience with database management, analysis, and database visualization and reporting tools.
• Ability to identify and articulate business challenges, project objectives, and analytical approach.
• Prepare clear, concise reports with attention to accuracy and detail.
• Knowledge of tools and techniques for collecting, synthesizing and analyzing data.
• Strong customer service orientation and the ability to interact effectively with diverse groups.
• Strong initiative, self-motivation and the ability to work both independently and in teams.
• Organizational skills to handle several projects simultaneously to accommodate shifting priorities and meet deadlines.
• Excellent written/oral/interpersonal communication skills.
• Proficiency with Microsoft Office suite.
• Ability to maintain strict confidentiality and handle sensitive information and material in a discretionary manner.
• High degree of professionalism, a positive 'can do' attitude and strong work ethic.
• Demonstrated ability to work effectively and collaboratively with others.
• Appreciation for the principles of fundraising.
• Commitment to University Advancement’s mission to inform, involve, and inspire Princeton’s global community of alumni and friends, and adhering to its guiding principles of High Performance, Innovation, Civility, and Collaboration.
• Bachelor’s degree is required.
• Preferred Qualifications: Knowledge of Princeton’s mission. Experience in Salesforce CRM-A, Tableau. Experience in higher education. Advanced degree / graduate education. Previous experience in a fundraising environment.