Business Intelligence Analyst (Salesforce)

This position is a member of the Data & Analytics team within the department of Data Strategy & Innovation. Data Strategy & Innovation is dedicated to housing, managing, analyzing, and disseminating information and data to inform Advancement Office strategy; foster strong relationships with donors, volunteers, and campus partners; and promote effective integration. Reporting to the Associate Director, Business Intelligence, the Business Intelligence Analyst is responsible for complex and high-quality data analysis and presentation of data related to the advancement of Princeton University’s Advancement office.

Responsibilities

• Develop business intelligence and analytic solutions to draw actionable insights from data.
• Use Salesforce data visualization software to analyze and communicate complex data and information clearly and efficiently to end users.
• Develop and maintain proficiency with enterprise reporting and analytics tools (especially Salesforce CRMA & Tableau), SQL, and Python.
• Conduct high-quality data analysis; analyze, interpret, and synthesize information; and prepare the presentation of data to support analytics, prospect research, prospect management, and strategic decision-making.
• Utilize statistical methods to assist with strategic planning initiatives.
• Gain and maintain proficiency in the use of proprietary and internal databases as well as appropriate analytical tools.
• Work closely with data warehousing team members to conceive of and contribute to strategies and best practices in maintaining a comprehensive, reliable, and innovative data environment (understanding of data warehousing and experience with ETL tools is preferred).
• Work with business users to define reporting and analytics requirements; conduct end-user training in BI tools as needed.

Requirements

• Bachelor’s degree is required.
• 3+ years of professional experience in an analytical, research, or information specialist role within an academic, nonprofit, corporate, or consulting setting.
• Proficiency in Salesforce Lightning Reports, Salesforce CRM-A, and Tableau.
• Excellent quantitative analysis skills, attention to detail, and the ability to think strategically.
• Demonstrated ability to use technology to gather, interpret, organize, and present data.
• Experience with database management, analysis, and database visualization and reporting tools.
• Ability to identify and articulate business challenges, project objectives, and analytical approach.
• Prepare clear, concise reports with attention to accuracy and detail.
• Knowledge of tools and techniques for collecting, synthesizing, and analyzing data.
• Strong customer service orientation and the ability to interact effectively with diverse groups.
• Strong initiative, self-motivation, and the ability to work both independently and in teams.
• Organizational skills to handle several projects simultaneously to accommodate shifting priorities and meet deadlines.
• Excellent written, oral, and interpersonal communication skills.
• Proficiency with Microsoft Office suite.
• Ability to maintain strict confidentiality and handle sensitive information and material in a discretionary manner.
• High degree of professionalism, a positive "can do" attitude, and strong work ethic.
• Demonstrated ability to work effectively and collaboratively with others.
• Appreciation for the principles of fundraising.
• Commitment to University Advancement’s mission to inform, involve, and inspire Princeton’s global community of alumni and friends, and adhering to its guiding principles of High Performance, Innovation, Civility, and Collaboration.

Preferred Qualifications

• Knowledge of Princeton’s mission.
• Experience in Salesforce CRM-A and Tableau.
• Experience in higher education.
• Advanced degree or graduate education.
• Previous experience in a fundraising environment.

Benefits

The University offers a comprehensive benefit program to eligible employees. More information.

Pay

Salary range: $94,000 to $104,000.

Schedule

• Standard weekly hours: 36.25
• Eligible for overtime: No
• Probationary period: 180 days
• This is a hybrid role in Princeton, NJ.