Business Intelligence Analyst

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Build and maintain Salesforce reports and dashboards based on business requirements and user needs, gathered directly from stakeholders across the organization.
• Leverage AI tools such as Claude to create reports, analyses, data visualizations, and tools that extend beyond traditional Salesforce capabilities.
• Identify and resolve data quality issues as they arise, utilizing tools such as Salesforce, Claude, Excel, and Tableau.
• Collaborate with our Data Operations team as needed to investigate and address root causes.
• Evaluate business processes, gather and document requirements, and work with peers within the Data and Technology team to implement solutions that drive efficiency.
• Lead ongoing reviews and improvements of priority business processes across departments, partnering closely with department leads to understand needs and drive alignment.
• Manage competing priorities and resources while monitoring deliverables to ensure timely completion.
• Conduct user acceptance testing and incorporate feedback to validate that solutions meet business needs before deployment.
• Translate data findings and process knowledge to support the Technology Enablement team in producing formal documentation.
• Conduct meetings and presentations to share findings and next steps, and effectively communicate insights to stakeholders ranging from individual contributors to senior leadership.
• Coach and guide end users on Salesforce reporting and interpreting data outputs to build data literacy across the organization.

QUALIFICATIONS

• Bachelor's degree in business or a related field and/or comparable work experience.
• A minimum of 2 years' experience in business analysis, data operations, or a related field; nonprofit experience preferred.
• Exceptional analytical and conceptual thinking skills with a natural curiosity and drive to explore new approaches and tools.
• The ability to influence stakeholders and work closely with them to determine acceptable solutions.
• Advanced technical skills related to databases and data visualization tools, including Salesforce, Tableau, and Excel.
• Experience with or openness to leveraging AI tools to enhance reporting and analysis.
• Experience creating detailed reports and speaking to audiences ranging from individual contributors to senior leadership.
• Strong written and verbal communication skills.
• A proven track record of leading and supporting projects independently, following-through on commitments, and managing competing priorities.
• Excellent planning, organizational, and time management skills.
• A collaborative team player who builds strong relationships across departments.