Business Intelligence Analyst

What You'll Do

• Build, maintain, and own dashboards and data visualizations in Tableau, ensuring they meet the needs of senior leadership and cross-functional stakeholders
• Develop, optimize, and govern complex queries using SQL Server, MySQL, Oracle, and Vertica
• Use Python for advanced data processing, automation, and predictive analytics
• Analyze trends and KPIs such as CSAT, average handle time, and recontact rate, providing strategic recommendations based on findings
• Partner with cross-functional teams and senior leadership to translate high-level business questions into scalable data solutions
• Lead the automation of recurring reporting workflows to drive scalability and operational efficiency
• Design and deploy AI-powered analytics solutions, including building and integrating large language model (LLM) workflows with a focus on prompt engineering and token efficiency
• Communicate and present insights to senior leadership and executive stakeholders through clear, compelling visual storytelling and data narratives
• Serve as a subject matter expert and mentor to junior analysts on the team

What You'll Bring

• Bachelor's degree in Data Analytics, Business, Computer Science, or related field, or equivalent experience
• 5+ years of experience in business intelligence, data analytics, or a related field
• Expert-level SQL proficiency across multiple databases (SQL Server, MySQL, Oracle, Vertica)
• Hands-on experience building AI-powered analytics solutions using large language models (LLMs), including prompt engineering, token optimization, and cost-efficient API usage at scale
• Strong proficiency in Python for analytics, automation, and data pipeline development
• Familiarity with AI/ML frameworks and tools and the ability to integrate them into production analytics workflows
• Advanced experience with Tableau or other enterprise BI visualization platforms
• Deep understanding of key support metrics (CSAT, FCR, AHT) and contact center analytics
• Proven experience managing and presenting to senior leadership and executive-level stakeholders
• Demonstrated ability to translate complex data into clear, actionable business insights for non-technical audiences
• Strong project management skills with the ability to prioritize and deliver across multiple high-visibility initiatives
• Excellent attention to detail, critical thinking, and problem-solving ability

Benefits

• Competitive pay
• Medical plans
• Family-building, fertility, adoption and surrogacy benefits
• Dental (including orthodontic coverage) and vision plans
• Company Paid (Health Savings Accounts) HSA Contribution
• Flexible Spending Accounts (FSA)
• 401(k) with employer match
• Employee Stock Purchase Plans
• Other financial benefits
• Basic Life, AD&D Short-term and long-term disability insurance
• Employee Assistance Program
• Sick and Vacation time
• Commuter benefits
• Tesla Babies program
• Employee discounts and perks program