Business Intelligence Analyst

Job Responsibilities

• Develop, implement, and maintain sales KPIs and performance metrics aligned with revenue goals
• Build and manage daily, weekly, and monthly reports and dashboards to monitor organizational performance across multiple business functions
• Analyze operational, financial, customer, and commercial data to identify trends, risks, and opportunities for improvement
• Partner with department leaders to provide insights that support strategic planning, forecasting, resource allocation, and performance
• Support commercial operations by monitoring customer acquisition, pipeline health, conversion rates, revenue trends, and sales performance metrics
• Conduct customer, prospect, and business performance analyses to identify growth opportunities and operational efficiencies
• Deliver actionable insights that improve business processes, customer experience, and organizational effectiveness
• Collaborate with Commercial, Marketing, Operations, Finance, and other departments to ensure data consistency and alignment across systems
• Maintain and optimize data quality across business systems, including Salesforce, ERP platforms, and other reporting tools
• Design and deliver dashboards and reporting tools that provide real-time visibility into critical business metrics
• Aid in sales forecasting, budgeting, and strategic planning processes
• Identify and recommend process improvements through data analysis and automation opportunities
• Support implementation, optimization, and integration of CRM, ERP, and business intelligence platforms

Qualifications & Skills

• 3+ years of experience in business intelligence, business analytics, sales analytics, data analytics, or a related role
• Bachelor's degree in Business, Analytics, Statistics, Finance, Information Systems, or a related field
• Experience supporting business decision-making through reporting, dashboard development, and performance analysis
• Required experience working with Salesforce CRM
• Strong understanding of KPI development, performance measurement, and data-driven business operations
• Advanced proficiency in Excel (pivot tables, lookups, data modeling); experience with BI tools such as Power BI or Tableau preferred
• Strong analytical and problem-solving skills with exceptional attention to detail
• Ability to interpret large datasets and translate findings into actionable business recommendations
• Experience with forecasting methodologies and performance tracking
• Familiarity with ERP systems, data integration, and enterprise reporting environments is preferred
• Strong communication and presentation skills with the ability to effectively communicate insights to technical and non-technical stakeholders
• Self-starter with a proactive mindset and a focus on continuous improvement

About the Organization

Access Medical Labs is one of the largest specialty diagnostic labs in the country, using 50% less blood and delivering next-day results. We offer a comprehensive test menu-from routine panels to advanced biomarkers-across blood, saliva, and urine, performing over 1,000 tests under one roof. Our ultra-automated facilities, spanning over 55,000 sq. ft., are powered by the most cutting-edge diagnostic technology and innovative lab logistics available. Since 2003, we've been committed to delivering a truly exceptional client experience backed by precise and reliable testing. Every innovation we pursue is driven by one purpose: making personalized medicine more practical and accessible. Company culture is the foundation of Access Medical Laboratories. We continue to attract mission-driven and goal-oriented professionals to our organization, where each individual and team is recognized for their accomplishments. We place a significant amount of value on teamwork and mentorship, enabling each individual to consistently grow and develop. At Access, each team member has a sense of belonging, family, and community. We enjoy coming to work every day in an environment where people feel empowered, understanding that each team member plays a significant role in providing peace of mind to patients nationally.

EEO Statement

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.