Business Intelligence Analyst

About the Role

As a key support member of our BI & Analytics team, you will partner with internal Revenue Operations business units to support data-driven decisions. You will help our internal customers by turning raw data into clear, actionable insights. The ideal candidate is curious, detail-oriented, and eager to learn, with a foundational understanding of data analysis, SQL, and data visualization principles, and a passion for solving business problems. This role provides an excellent opportunity to grow your technical skills and business acumen in a fast-paced, supportive environment.

Desired Attributes

• Strong analytical mindset and exceptional attention to detail.
• Proactive problem-solving skills, with the ability to independently analyze and resolve data challenges.
• A strong curiosity and passion for learning new technologies and business processes.
• Good organizational and time-management skills.
• Ability to understand broad business context and begin to translate it into data analysis with guidance.

Responsibilities

• Partner with stakeholders to understand their business questions and reporting needs.
• Contribute to core analytics projects and initiatives that support corporate strategy.
• Query data from our data warehouse using SQL to support ad hoc analysis.
• Develop, maintain, and enhance interactive dashboards in Tableau to track key performance indicators (KPIs).
• Use Excel for data cleaning, manipulation, and quick analysis (e.g., pivot tables, lookups).
• Assist in scoping and defining analysis projects into well-defined milestones.
• Learn and contribute to data models within our dbt (data build tool) environment under the guidance of senior team members.
• Proactively identify, troubleshoot, and escalate data quality or dashboard performance issues.
• Maintain relationships and communicate clearly with internal stakeholders regarding project status and manage expectations.
• Conduct regular and ad hoc analysis and reporting of data.

Requirements

• Bachelor's degree in Analytics, Business, Computer Science, Economics, or a related field (or equivalent experience).
• 0-2 years of relevant experience in data analysis, business intelligence, or a similar field (strong internship or project experience is highly valued).
• Proficiency in Excel, including pivot tables, lookups, and charting.
• Strong foundational knowledge of SQL for data querying and manipulation.
• Experience with a data visualization tool, preferably Tableau (building dashboards, calculated fields).
• Familiarity with or a strong desire to learn dbt and data modeling concepts.
• Ability to analyze information and effectively present concepts in written, spreadsheet, and presentation formats.
• Excellent interpersonal and organizational skills.
• Ability to support the analytics team and internal customers on tight deadlines.

Onboarding Plan & Milestones

First 30 Days: Foundation & Immersion

• Learn the company's data strategy, key data sources, and business KPIs.
• Get trained on the BI toolkit: data warehouse, Tableau Server, and dbt environment.
• Meet key stakeholders in your assigned business units to understand their functions.
• Shadow the data request and dashboard development process.
• Complete your first ad hoc data pull using SQL.

Days 31-60: Integration & Contribution

• Begin to support small-to-medium-sized Tableau dashboard enhancement requests.
• Assist a senior analyst on a larger analytics project.
• Contribute to a dbt model under supervision.
• Take ownership of a recurring report, ensuring its accuracy and timeliness using Excel or Tableau.

Days 61-90: Ownership & Optimization

• Begin to manage a simple dashboard build from requirements gathering to delivery.
• Present your findings from an analysis to a stakeholder with support from your manager.

6-Month Goals

• Demonstrate growing ownership of several key dashboards or reports.
• Show solid proficiency in SQL and Tableau, handling most common requests independently.
• Build strong, trust-based relationships with your internal customers.
• Proactively investigate data anomalies and provide initial findings.
• Proactively identify a data quality issue or an opportunity for a dashboard improvement.
• Take ownership of regular meeting invites with key stakeholders.

12-Month Goals

• Establish yourself as a go-to analyst for your supported business unit(s).
• Lead a small-to-medium-sized analytics project from start to finish.
• Quantify and report on business insights derived from your analyses.
• Actively contribute to our dbt codebase and analytics best practices.

Pay

We estimate the base salary for US-based employees will be in the range of $58,800 - $99,120. Base salaries for employees based in other locations are competitive for the employee's home location.

As part of the total compensation package, this role may be eligible for the SailPoint Corporate Bonus Plan or a role-specific commission, along with potential eligibility for equity participation.

Benefits

• Health and wellness coverage: Medical, dental, and vision insurance
• Disability coverage: Short-term and long-term disability
• Life protection: Life insurance and Accidental Death & Dismemberment (AD&D)
• Additional life coverage options: Supplemental life insurance for employees, spouses, and children
• Flexible spending accounts for health care and dependent care; limited purpose flexible spending account
• Financial security: 401(k) Savings and Investment Plan with company matching
• Time off benefits: Flexible vacation policy
• Holidays: 8 paid holidays annually
• Sick leave
• Parental support: Paid parental leave
• Employee Assistance Program (EAP) and Care Counselors
• Voluntary benefits: Legal Assistance, Critical Illness, Accident, Hospital Indemnity, and Pet Insurance options
• Health Savings Account (HSA) with employer contribution