Business Intelligence Analyst

About the role

The Technical Information Solutions (TIS) team within Global Service at Caterpillar Inc. is responsible for creating and delivering the technical parts and service information critical for the repair and service of Caterpillar products. This role is essential for understanding the usage of service platforms and programs used by dealers and customers globally.

Responsibilities

• Works directly with business partners to understand informational needs of end users and create reporting/visualization solutions that turn data into critical information to drive sound business decisions.
• Present insights outputs to Senior leaders and advisors.
• Prototype, develop, iterate, test, and deploy into production automated reporting solutions.
• Incorporate statistical methods and/or digital methods to solve business problems.
• Coach and mentor other business intelligence analysts in the creation, validation, and application of digital solutions and Insights projects.
• Participate on cross-functional project teams.

Requirements

• Education Requirement: Bachelor's degree.
• Accuracy and Attention to Detail: Understanding the necessity and value of accuracy; ability to complete tasks with high levels of precision.
• Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
• Business Data Analysis: Knowledge of business data analysis; ability to collect, identify, analyze and interpret business data using various kinds of techniques to meet business needs and requirements.
• Business Assessment: Knowledge of the activities, tasks, practices and deliverables for assessing and documenting business opportunities; ability to assess the benefits, risks, and success factors of potential applications.
• Requirements Analysis: Knowledge of tools, methods, and techniques of requirement analysis; ability to elicit, analyze and record required business functionality and non-functionality requirements to ensure the success of a system or software development project.
• Technical Writing/Documentation: Knowledge of technical writing; ability to write technical documents such as manuals, reports, guidelines or documents on standards, processes and applications.
• Research Analysis: Knowledge of the concepts, methodologies and methods of research analysis; ability to locate, interpret and evaluate research findings compiled and documented by others.

What Will Set You Apart

• 2+ years of data analysis or data visualization experience.
• Working knowledge and experience with Power BI, Snowflake and SQL.
• 2+ years of experience in design and prototyping dynamic views and visualizations for large and complex data sets in Tableau and/or Power BI.
• Good communication skills.
• Self-starter and driven while working well in team environment.
• Create innovative solutions to solve business problems.
• Strong attention to detail to spot inaccuracies in coding or data.
• Experience with data structures using SQL.
• Strong knowledge of Microsoft Management studio, R, SQL, DevOps, Excel, Alteryx, Snowflake (a plus).

What You Will Get

• You’ll have the opportunity to work with dealers and multiple teams across Caterpillar (Cat Trade COE, Cat Insurance Services, Cat Legal, Division Compliance, and Distribution Services Divisions) to mitigate risk and ensure all aspects of warranty claiming comply with applicable regulations.
• Through it all, we are one team – creating and delivering world-class components and solutions superior to the competition.
• Learn more about the Caterpillar Experience.

Pay and Benefits

Pay Range: $97,530.00 - $146,290.00
Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience.
Please note that salary is only one component of total compensation at Caterpillar. Benefits include Medical, dental, and vision benefits, Paid time off plan (Vacation, Holidays, Volunteer, etc.), 401(k) savings plans, Health Savings Account (HSA), Flexible Spending Accounts (FSAs), Health Lifestyle Programs, Employee Assistance Program, Voluntary Benefits and Employee Discounts, Career Development, Incentive bonus, Disability benefits, Life Insurance, Parental leave, Adoption benefits, Tuition Reimbursement.

Work Schedule

This position requires working onsite five days a week.

Application Instructions

No application instructions provided.