Business Intel Analyst I

About the role

In this position you will prepare, present, and manage insightful reporting of key performance metrics and indicators for the fraud team within the payment services department. Reports directly to the Manager of Fraud, Payment Services.

Responsibilities

• Establish, generate, and maintain key analytics specifically aimed to measure, monitor, and alert the business regarding shifts in the performance and operational risks of fraud management services
• Update and publish weekly, monthly, and quarterly reporting packages detailing several key aspects of fraud monitoring for digital and retail payment and services performance for both internal and external (customers) stakeholders
• Conduct in-depth data analysis, validation, and investigation as needed using multiple systems including payment gateway, KYC and geolocation portals, consolidating data, and manually manipulating large sets of data from gaming, payment, and identity validation systems
• Participate in the team’s development of standard business intelligence tools, systems, methodologies, and procedures for data and information collection and outputs
• Develop KPIs to assist management in tracking fraud queues and outcomes, to keep management informed of department activities such as the nature and status of investigations in progress
• Gather and ensure new and future fraud reporting requirements are accurately analyzed, documented, developed, and implemented successfully
• Identify payment and fraudulent activity trends and make recommendations on appropriate changes in order to minimize identified risk
• Conduct in-depth data analysis, validation, and investigation as needed
• Create ad-hoc reports as requested in a timely and accurate manner, assist leadership with various tasks and items as needed
• Assist in all other fraud prevention related activities as required

Qualifications

• Bachelor’s degree or equivalent experience
• Must have proficiency in Microsoft Excel
• A team player who enjoys researching and has a strong desire to learn
• Personal energy to proactively address situations and follow a positive approach, resilience in front of change and obstacles
• Excellent communication skills, with the ability to understand business needs and interact at all levels of the business
• Analytical, well organized, and detail-oriented
• Ability to multi-task and self-prioritize to ensure deadlines are met in a timely manner
• Passion for understanding and conquering the unknown
• Must secure appropriate mandated gaming licenses as applicable

Keys to Success

• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership

Pay

IGT considers a wide range of factors in determining compensation, including skills, experience, education, and geographic location. The estimated starting compensation range for this role is $45,000 – $57,000 USD, based on a good-faith assessment at the time of posting. Actual compensation may vary.

Benefits

• Base pay is one component of IGT’s total rewards program
• Depending on the role, employees may be eligible for bonus or commission opportunities
• Comprehensive benefits package may include:
  • 401(k) savings plan with company contributions
  • Medical, dental, and vision insurance
  • Life and disability coverage
  • Paid time off
  • Tuition reimbursement
  • Other wellness programs, subject to eligibility requirements