Business Insights Specialist, Sr

Responsibilities

• Responsible for identifying, scoping and managing policy and program enhancements to support portfolio growth and loyalty strategy through the dealer channel.
• Take a lead role in developing VW-centric actions, reporting, etc that maintains alignment with VW Brand / Audi Brand goals.
• Work with Product Specialist / Manager to ensure the VW position is understood and upheld throughout the product development process.
• Work with internal teams (IE: Risk) to make sure products and policies support the specific Brand goals and business objectives (new and CPO / used).
• Collaborate with field, brand and corporate departments to deliver actions to support loyalty KPIs.
• Collaborate with corporate departments to identify key topics to bring to the respective Sub-council meetings. Support through ad-hoc reporting as needed.
• When feedback received from sub-council, coordinate with internal departments to communicate feedback and follow up on any actions to ensure completion.
• Lead VWFS / AFS sub council meetings to regularly present thoroughly constructed proposals for approval, and post-program analysis/results to internal stakeholders.

Qualifications

• Years of Relevant Experience: 7+ years of professional experience, 5+ years in automotive financial services, automotive or related captive finance field.
• Preferred: 2+ years automotive brand experience and/or field experience.
• Required Education: Bachelor’s degree in Business Administration or equivalent experience.
• Desired Education: MBA.

Skills

• Strong analytical and conceptual thinking – using logic and reason, creative and strategic.
• Strong oral and written communications are necessary, ability to communicate with others on important, complex and non-routine issues.
• Strong customer service orientation.
• Computer savvy – skilled in the use of software.
• Integration – joining people, processes or systems.
• Influencing and negotiation skills.
• Problem solving.
• Resources management.
• Assertiveness.
• Self-starter.
• Willingness to learn and then be able to apply.

Required Skills

• Proficiency in MS Office suite of products.
• Excellent verbal and written presentation skills.
• Analytical and creative skills.
• Ability to sell ideas and conclusions in a clear and concise manner.
• Ability to communicate complex information in simple terms.
• Ability to make ‘unpopular’ decisions in the face of opposition.
• Decisiveness in Decision Making.
• Strong negotiation, persuasion, and influencing skills.
• Creative, analytical and conceptual ability.
• Self-starter with a demonstrated high level of initiative and self-reliance.
• Strong oral and written communications are necessary, ability to communicate with others on important, complex, and non-routine issues.
• Computer savvy – proficiency with Microsoft Excel, Tableau, Business Objects, and other applications related to the analysis and reporting of data.

Desired Skills

• Tableau.
• Business Objects.
• Knowledge of VWFS retail, lease, ancillary, and wholesale products or financial products.
• Experience in field-based sales or financial services role(s) with frequent and direct dealer contact.