Business Insights and Digital Experience Analyst

HYBRID: Qualified candidates must live within a 180-mile radius of the Dunwoody, GA hub and should plan to work from home and in the office as part of our hybrid environment. Applicants must be eligible to lawfully work in the U.S. immediately; employer will not sponsor work authorization for this role.

About the role

The Business Insights Analytics (BIA) area within State Farm Enterprise Technology Department is seeking a candidate to research, measure, and analyze customer claim digital experiences across Web and native app platforms. The selected candidate will combine complex data sets from click-stream data and operational data in AWS for analysis and reporting. Findings will be shared through verbal and written reports, communicating insights on trends, anomalies, and opportunities with a customer-centric, data-driven approach. The role partners with Enterprise Technology product teams and Claims business partners.

Responsibilities

• Build and interpret data sets to generate customer-centric insights and measurable, actionable outcomes for stakeholders.
• Demonstrate the ability to quickly learn new technical and business concepts.
• Exhibit strong curiosity and a passion for understanding products, processes, and problems thoroughly, constantly asking "Why?" to develop deeper insights.
• Communicate complex messages and results effectively through compelling visual storytelling and verbal presentations.
• Support end-to-end measurement and continuous improvement of customer digital experiences across web and mobile.
• Maintain high integrity, autonomy, self-motivation, and strong work ethic—managing multiple complex efforts with strong time, project, and organizational skills.

Requirements

• 3+ years of experience retrieving and analyzing data from multiple data sources using SQL or Python.
• Experience with BI visualization tools such as AWS QuickSight or Power BI.
• Click-stream data experience with Adobe Analytics or Google Analytics.
• Broad business acumen in insurance, including knowledge of claim handling and digital self-service capabilities.

Benefits

Because work-life balance is a priority at State Farm, compensation is based on our standard 38:45-hour work week.

• Get Paid! Competitive pay with potential starting salary range of $97,000 - $123,000, based on skills, background, and experience. Eligible for an annual raise and bonus (up to 15% of base salary).
• Stay Well! Robust health and wellbeing programs with State Farm covering most healthcare premiums. Multiple healthcare plan options, including a high-deductible plan. All medical plans provide 100% coverage for in-network preventative care. Access to vision, dental, telemedicine, 24/7 mental health professionals, and more.
• Develop and Grow! Educational benefits including industry-leading training programs, tuition assistance, employee resource groups, and mentoring.
• Plan Ahead! Benefits like fertility/IVF/adoption assistance, college coaching, national discount programs, interactive monthly financial workshops, free financial coaching, and access to State Farm Federal Credit Union.
• Take a Little “You” Time! Generous time off policies, including up to 20 days annually plus parental leave, paid holidays, celebration day, life leave (40 hours/year), bereavement leave, and community service/education support days.
• Give Back! Matching Gift Program, Good Neighbor Grant Program, and Employee Assistance Fund.
• Finish Strong! Retirement planning with free financial advisors and a 401(k) plan with company contributions of up to 7% of salary.