Business Insights Analyst
About the role
Applied Systems, Inc., a worldwide leader in insurance technology, is searching for a Business Insights Analyst to join our Business Operations organization. You will define the KPIs that measure customer health, adoption, and retention, bringing together data from Salesforce, billing, customer login and product usage systems, and marketing platforms to give CX leaders a single view of the customer. You will partner with FP&A, finance and accounting, IT, and go-to-market teams to gather requirements, test, and roll out reporting that scales as the business grows.
The ideal candidate is entrepreneurial and fluent in Tableau, Alteryx, Salesforce, and Excel, with the curiosity to learn our business deeply and turn what they find into decisions the team can act on.
Responsibilities
- Develop standardized reporting for the organization.
- Leverage data to identify and communicate actionable insights for the business.
- Automate and streamline recurring reporting.
- As needed, link reporting and insights to trigger actions across the commercial organization, e.g., product usage data declines trigger a retention case.
- Support consolidation and reporting of operational data and metrics while providing insights and driving measurable results through strong influencing and collaboration skills.
- Partner with business partners to ensure clean and consistent data.
- Develop documentation of reporting and data structure.
- Lead development and enhancement of dashboards and reporting packages to drive improved business results.
Requirements
- Can work hybrid, from an Applied Systems office in Chicago.
- 2+ years of related work experience.
- Exceptional problem solving and analytical skills.
- Genuine enthusiasm for folding AI usage into your analytics.
- Proficiency with Tableau and Alteryx business intelligence software.
- Excel expertise, with the ability to build and manage complex models.
- Deep knowledge of Salesforce data structures and functionality.
- Ability to communicate effectively across multiple levels of an organization.
- Willingness to accept new challenges, and a high level of curiosity and creativity as it relates to new projects and problem-solving.
- High energy and initiative.
- Passionate about business: you like to understand what drives a business, and try to identify opportunities to go after and risks to mitigate.
- Experience in software, internet, SaaS, or related industries preferred.
- Bachelor’s degree in finance, business, economics or a related field.
We know that talent comes from all backgrounds and experience levels. We encourage military members and their spouses as well as candidates without a degree or a background in tech to apply!
Benefits
- A culture that values who you are and recognizes that you aren’t just an employee; you are a teammate, and you matter.
- We thrive on the benefits of our different experiences and celebrate the uniqueness our teammates bring to work with them every day.
- We flex our time together, collaborating remotely and in-person to empower our teams to work in the ways that work best for them.
- Comprehensive benefits and compensation package that centers our teammates and helps them to bring their best to work every day:
- Medical, Dental, and Vision Coverage
- Holiday and Vacation Time
- Health & Wellness Days
- A Bonus Day for Your Birthday
Learn more about the people behind our products at https://www1.appliedsystems.com/en-us/about-us/jobs/.
Pay
Our targeted starting base salary in the United States for this position ranges from $75,000–$90,000 USD. To determine a new team member’s starting pay, we consider a variety of factors, including someone’s depth, breadth, and variety of experience, skills, and responsibilities. Depending on the role, team members may also be eligible to participate in additional compensation plans such as bonus and commission.