Business Development Representative - Hourly

Job Summary

The Business Development Representative, Hourly (BDR) plays a critical role in driving the growth and success of the organization. This position is responsible for initiating meaningful conversations with prospective customers, uncovering their challenges, and aligning those needs with solutions. Using a strategic mix of outreach methods, including phone calls, emails, webinars, and other engagement tools, the BDR fosters interest and creates moments of insight for potential clients. The goal is to convert prospects into qualified leads, setting the stage for the sales team to build relationships and close deals. This position reports to the Senior Manager, Business Development, or Senior Business Development Representative and has no direct reports.

Key Job Responsibilities

• Reliable attendance and punctuality.
• Generate awareness and engagement in key markets and within key accounts.
• Utilize sales processes and capabilities (including outbound calling, emailing, webinars, inbound lead follow up, and overall lead management) to initiate meaningful conversations, connect with targeted customers and generate sales opportunities for the advanced solutions team.
• Partner with sales executives to hand off qualified leads and support deal progression.
• Qualify and market advanced solution offerings to potential new customers.
• Conduct high-level, strategic conversations with senior executives.
• Follow-through on new leads created by existing marketing efforts.
• Prepare sales executives with lead information, as needed.
• Provide insights and feedback serving as the “voice” of defined markets.
• Work alongside peers to collaborate and share best practices.
• Stay informed on industry trends, product updates, and competitive landscape.
• Participate in training and development to enhance skills and effectiveness.
• Other duties as assigned by supervisor.

Key Performance Measurements

• A scorecard that reflects the number of targeted emails, calls, meetings set, and preventative maintenance agreements booked.
• Other key performance indicators as assigned.

Qualifications

• A high school diploma or GED, required.
• An associate degree from an approved two-year college or university or equivalent experience preferred.
• Must pass a background check and drug screen.
• Proficiency with working in a customer-focused environment.
• Experience serving clients through telephone interaction is a plus.
• Demonstrated proficiency in leveraging technology tools and platforms to support business development activities, streamline workflows, and enhance customer engagement. Knowledge of Salesforce or Hubspot is a plus.
• Proven ability to set clear goals, commit to action plans, and consistently follow through to successful completion.
• Skilled in managing multiple priorities and maintaining focus while handling a diverse portfolio of accounts.
• Highly results-driven with a proactive mindset; demonstrates initiative, persistence, and a competitive spirit to achieve and exceed objectives.
• Possess exceptional written and oral communication skills and communicate effectively with any audience.
• Ability to work with individuals from diverse backgrounds and with diverse needs, and across remote offices.
• Ability to clearly articulate ideas (both written and verbal) to both internal and external customers and to listen effectively to customer needs.
• Ability to develop and maintain strong workplace relationships.
• Requires up to 5% travel, some overnight travel may be required.

Benefits

• Competitive pay – Plus incentive opportunities and overtime potential for our hourly employees!
• Three medical plan options with employer premium contribution that start on day one.
• Employee paid dental and vision insurance that starts on day one.
• Health Savings Account (HSA) with company contribution on eligible High-Deductible Health Plans (HDHP).
• Medical and dependent care Flexible Spending Accounts (FSA) available.
• Company-paid life and AD&D insurance, short-term and long-term disability coverage that start on day one.
• Company 401K plan with 100% match on the first 4% of employee contributions.
• 8 paid holidays.
• Full-time Employees receive a total of 128 Hours of Paid Time Off (PTO) Annually.
• We offer employee paid accident, critical illness, and hospital indemnity insurance.
• We offer employee paid legal plans, identity protection, pet insurance, and home & auto discounts.
• Training and mentoring – Learn from our experts in the industry.
• Advancement opportunities.

Physical Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work is performed primarily in an open-office setting, with co-workers working side-by-side and a moderate level of activity being performed by co-workers across the office. The noise level in the work environment is moderate.

Work Environment

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work is performed primarily in an open-office setting, with co-workers working side-by-side and a moderate level of activity being performed by co-workers across the office. The noise level in the work environment is moderate.