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Jobs · Business Development · Maryland

Business Development Representative / Full Time Service BDR - Easton KIa

The Hertrich Family of Automobile Dealerships · Easton, MD · 3 wk ago
Business Development$16–$20/hrFull-time

Income range: $16–$20 hourly plus optional performance bonus by location. Address: 7677 Ocean Gateway, Easton, MD 21601. Contact: 302-648-JOBS (5627) with any questions.

About the role

Hertrich Kia of Easton is a brand-new, 14,000-square-foot, state-of-the-art Kia dealership featuring a spacious showroom, expanded inventory, and a 10-bay service shop—all designed to elevate the customer experience. This full-time opportunity is ideal for a motivated, customer-focused individual looking to grow with a reputable, family-owned company.

Hertrich Family of Automobile Dealerships operates 24 dealerships representing 18 automotive brands and 15 collision centers across four states. As an industry leader with over 60 years of stability and growth, Hertrich is deeply involved in the community, supporting more than 90 local organizations. The company fosters an entrepreneurial culture focused on performance, excellence, and clear pathways for career advancement.

Responsibilities

  • Handle inbound and outbound calls to support the Service Department, including appointment confirmations, service reminders, and follow-ups.
  • Use Dealership Customer Relationship Management (CRM) tools to capture and follow up on service leads.
  • Maintain accurate records of customer interactions and follow up as needed.
  • Generate daily, weekly, and monthly reports as requested by management.
  • Provide a friendly, professional, and high-energy experience on all calls to ensure customer satisfaction.
  • Additional duties as assigned.

Requirements

  • Highly motivated with a strong desire to succeed.
  • Excellent communication skills and ability to build rapport with customers.
  • Comfortable with computer systems and internet use.
  • Energetic, enthusiastic, and able to maintain a positive attitude.
  • Organized with a strong attention to detail.
  • Able to work flexible hours, including evenings and weekends.
  • Self-starter with a customer-first mentality.
  • High School Diploma or GED required.

Benefits

  • Competitive income with performance opportunity.
  • Medical, Dental, Vision & Life Insurance.
  • Short- and Long-Term Disability coverage.
  • Paid vacation, holidays, and personal/sick days.
  • 401(k) with employer match.
  • Employee vehicle purchase discounts.

Pay

$16–$20 hourly plus optional performance bonus by location.

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