Business Development Representative

About the role

YES, LLC and Enetk, LLC have an opening for a self-starter to take charge of and manage business development and customer relationships. The ideal candidate will be motivated, energetic, and comfortable communicating with multiple types of people via phone, email, and in-person. In addition to managing existing sales and customers, the Business Development Representative will assist in some aspects of managing, facilitating communication, and balancing company versus customer needs with Field Personnel.

The Business Development Representative performs various administrative functions and customer service-related duties designed to maintain and enhance customer relations and will assist in representing the capabilities of the company through the selling, promotion, and management of services. This position will engage with field relationships within the company and customer, handle office-based reporting and planning, and play a key role in the development of the company’s course. The position also provides assistance at college recruiting events, trade shows, and customer-related events.

Responsibilities

• Provide outstanding customer service and act as “client-care officer” through direct contact with new and existing customers and partners.
• Develop sales plans and standard operating procedures to be used throughout the company.
• Ensure customer satisfaction through ongoing communication and relationship management; resolve any issues that may arise post-sale.
• Communicate sales orders, job creations, customer issues, and any other customer-related needs.
• Act as internal project coordinator on customer jobs, as assigned.
• Coordinate resolution of customer problems and complaints.
• Build and maintain strong customer and employee relationships.
• Assist Project Foremen with sales promotions, customer satisfaction surveys, sales calls, customer inquiries, and customer visits, as assigned.
• Assist operations with the creation and generation of sales forecasts, plans, and report updates; adjust frequently and report to supervisor.
• Interact daily with customers and maintain a detailed sales log of interactions, key information, contacts, and possible solutions.
• Demonstrate a strong sense of accountability toward company, co-workers, and customers.
• Uphold core values of the organization, coordinate efficiently with YES personnel, complete weekly projections, and maintain organization through weekly planning.
• Attend and conduct company and customer meetings; update meeting information to management.
• Work collaboratively to accomplish the mission of the organization.
• Manage time effectively to organize and plan how long you spend on specific activities to increase productivity and efficiency, reduce job stress, and achieve career goals.

Qualifications

• Ability to think on their feet to overcome, adapt to changes in scope, schedule, and job conditions.
• Independent decision-making and prioritization according to project and customer needs.
• Ability to catch and correct errors in a timely manner.
• Intermediate to advanced computer literacy, including experience in word processing, spreadsheets, and accounting software.
• Ability to work well with others under deadline situations and respond to changes in priorities.
• Good written and verbal communication skills and strong organizational skills.
• Ability to work independently, take initiative, set priorities, and see projects through to completion.
• Employ problem-solving skills and analysis; report problems to the Operations Manager and President as necessary.
• Strong service orientation and knowledge of project structure in a client/consultant business.

Preferred Qualifications

• 3-5 years of business sales or marketing experience or equivalent training.
• Strong computer skills including Microsoft Outlook and Excel.
• Valid driver’s license and acceptable driving record.
• Ability to pass a background screening process.

Skills

• Problem-solving
• Multitasking
• Accountability
• Upholding core values
• Leadership by example
• Maintaining a positive attitude in the workplace
• Interpersonal relationship skills
• Approachability
• Resourcefulness
• Ambition

Knowledge

• Microsoft Office Suite
• Work order applications
• QuickBooks
• HRIS Software
• Basic safety skills

Physical Requirements

• Ability to work in long periods of sitting.
• Vision acuity.
• Bending, stooping, and kneeling.

Benefits

We proactively provide competitive compensation, comprehensive benefits, and clear pathways for career advancement with autonomy and flexibility in an entrepreneurial environment.