Business Development Representative

About the role

This role is critical to increasing our company’s growth and market awareness through new customer recruitment and current customer retention. Business Development Representatives focus on delivering top-tier customer service, product and services education, and keeping customers connected throughout their transactions. As an external face in our communities, you will build relationship-driven experiences for customers, both internally and externally.

Schedule

Full-time, in office. Monday – Friday, 8:00 a.m. – 5:00 p.m.

Benefits

• Paid training and ongoing development opportunities
• 11 paid holidays
• Competitive PTO accruals with no waiting period
• Comprehensive benefits package including:
  • Medical, dental, and vision coverage
  • 401(k) with employer matching
  • Company-paid life insurance

Characteristics

• Relationship-Driven: Develops and prioritizes relationships with lenders, brokers, real estate agents, investors, developers, home buyers/sellers, and multiple internal departments to build genuine connections and trust.
• Present & Engaged: Represents the company at industry events to expand footprint and increase brand awareness through active listening and participation.
• Consultative: Educates customers on product and service offerings while providing feedback for enhancements to improve technology integrations.
• Strategic & Intentional: Develops and follows a defined sales plan, maintains an updated target list of qualified prospects, and monitors progress.
• Collaborative: Promotes open communication between sales, title, escrow, and customer service teams to ensure mutually beneficial outcomes and seamless service delivery.
• Ethical & Accountable: Demonstrates accountability for business development data, transparency in reporting, and ethical prospecting practices.
• Steady & Resilient: Calmly and professionally navigates customer complaints and uncomfortable conversations.
• Self-Motivated & Coachable: Driven to achieve goals and uncover opportunities without continuous oversight; highly receptive to constructive feedback.
• Empathetic & Skilled Listener: Genuinely listens to understand internal and external issues and concerns.

Requirements

• Strong alignment with the company’s core values, using them to guide day-to-day work and decision making
• High school diploma or equivalent
• Title insurance license or the ability to obtain one within six months of hire
• Exceptional communication and listening skills
• One to three years of related work experience (preferred)
• Knowledge and experience in sales/customer service and title insurance (preferred)
• Strong organizational, time management, and multitasking skills within a fast-paced environment
• Excellent customer service, communication, and problem-solving abilities
• Commitment to continuous professional development

Work location: Oklahoma City, Oklahoma