Business Development Representative

About the role

At ISG Technology, we're unlocking possibilities for our clients by providing IT services that help drive business growth. We're freeing them from the burdens of day-to-day IT maintenance, securing their networks, protecting their data and helping them design, implement and manage their IT infrastructure. And we've been doing it for over four decades. Join in on the Success

Responsibilities

• Manage and grow existing accounts utilizing the strength of your CUSTOMER SERVICE SKILLS to: Grow new business by cultivating long-term relationships with customers by maintaining contact to propose new solutions to needs.
• Consult with both customers and prospects to assess their business needs.
• Identify and promote sales opportunities to prospects.
• Communicate details of market trends within the sales & marketing departments.
• Utilize your STRATEGIC OVERSITE to efficiently assisting in the development and implementation of sales enablement strategies to improve sales team efficiency, effectiveness, and performance.
• Utilize your SALES ACUMEN SKILLS to efficiently prospect for new business through customer touchpoints including calls, emails, marketing activities, and virtual meetings (SDR).
• Build and grow relationships with net new prospects.
• Understand customer needs by researching current and potential clients and positioning ISG’s offerings as the ideal solutions.
• Educate customers on the value of partnering with ISG Technology and the broader benefits of our industry-leading technology services.
• Collaborate with internal teams and partners to deliver best-in-class solutions tailored to each customer’s unique challenges.
• Utilize your ADMINISTRATIVE SKILLS to efficiently manage contacts, opportunities and sales activity via CRM and other software in an accurate and timely fashion.
• Use your COLLABORATIVE SKILLS to collaborate with IT and cross-functional teams to integrate the CRM system with other business tools and platforms.
• Collaborate with sales leadership to establish and document sales methodologies, best practices, and standard operating procedures.
• Coordinate with sales managers to ensure smooth onboarding of new hires, providing them with the necessary training and resources.
• Work closely with marketing, product management, and other teams to align sales enablement initiatives with overall business objectives.
• Collaborate with marketing to develop sales enablement content and campaigns that support the sales process.
• Support the Company by completing all other job duties assigned.
• As a successful employee, you will demonstrate the following professional skills as you carry out your position:
• Oral Communications – Speak clearly and persuasively in positive and negative situations; respond well to questions; demonstrate group presentation skills and participate in meetings.
• Written Communications – Write clearly and informatively, edit work for spelling and grammar; present numerical and statistical data effectively and read and interpret written information.
• Customer Service – Respond promptly and courteously to customers’ requests for service and assistance; manage difficult or emotional customer situations.
• Presentation – Deliver business, non-technical, and limited-technical presentations to audiences of 20-150 individuals.
• Leadership – Lead people and get results through others in a positive and inspiring manner.
• Management – Organize and manage multiple priorities.
• Organizational Support – Follow company policies and procedures and complete other duties as assigned.
• Judgment – Include appropriate people in decision-making process.
• Interpersonal Skills – Maintain confidentiality; keep emotions under control; listen well.
• Strategic Thinking – Develop strategies to achieve organizational goals; analyze market and competition; identifies external threats and opportunities and adapts strategy to changing conditions.
• Planning and organization – Prioritize and plan work activities; use time efficiently; plan for additional resources; set goals and objectives; organize or schedule other people and their tasks.
• Professionalism – Approach others in a tactful manner; react well under pressure; treat others with respect and consideration regardless of their status or position; accept responsibility for own actions; follow through on commitments.
• Adaptability – Adapt to changes in the work environment; manage competing demands; deal with frequent change, delays, or unexpected events.
• Detail & Task Oriented – Manage and follow through on multiple tasks, items and communications in a timely manner.

Requirements

• Hold a high school diploma or equivalent required.
• Bachelor’s Degree in Business or related field preferred.
• Previous work experience in sales or customer-facing roles typically gained over 2-5 years.
• Experience and working competence in computer skills including CRM software, internet software; spreadsheet software; word processing software; virtual meeting software, email and communications software and PC knowledge and understanding of basic technology components.
• A proven track record of successfully selling advanced technology solutions.
• Travel to client sites required; hold and maintain a valid driver’s license; driving record must meet the criteria of ISG’s insurance carrier for acceptance of coverage.

Qualifications

• Mental stability and emotional intelligence that enables you to meet all the requirements and qualifications of the position with or without a reasonable accommodation.