Business Development Representative

Job Summary

An Inbound Business Development Representative (BDR) is the first point of contact for prospective customers interested in solutions. This role is crucial for qualifying Marketing Qualified Contacts (MQCs) and scheduling appointments for Account Executives (AEs).

Essential Job Functions

• Engage with inbound leads via chat, email, and phone calls to establish rapport and qualify them.
• Conduct conversations via chat and phone to identify potential customers' business goals, problems, and needs, and establish Commercial Intent.
• Schedule qualified contacts to meet with Account Executives for discovery calls.
• Utilize and update information in our CRM system to ensure metrics and dashboards are kept current.
• Understand the role's impact to the full end-to-end sales cycle at FranklinCovey.
• Collaborate closely with marketing and sales teams to ensure a smooth transition of qualified leads.
• Follow defined processes and complete required trainings on time.
• Work in a high-paced, goal-driven environment with high enthusiasm that inspires the peer BDR environment.
• Outstanding attendance.

Basic Qualifications

• A high school diploma.
• 1+ years of experience in customer-facing, pre-sales or sales-oriented role.

Preferred Skill & Experience

• Experience in a call center, customer service, or chat support.
• Ability to actively listen and uncover customer needs through insightful questioning.
• Strong interpersonal skills with the ability to build rapport quickly.
• Self-motivated, proactive, and results-oriented with a desire to learn and grow.
• Familiarity with CRM systems (e.g., Salesforce).
• Ability to ask insightful questions and a keenness for problem-solving across multiple channels.
• A high degree of resilience, enabling you to bounce back from setbacks.
• Possess a player mindset; you strive to grow and develop and never back down from a challenge.

Benefits

Benefits include medical, dental, and vision insurance, HSA, employee stock purchasing program, 401(k), paid time off, holiday pay, and more. Please visit https://franklincoveybenefits.com/ for details.

Pay

Anticipated compensation for this position is $60-65k* OTE split 90/10 between base/commission.

Schedule

Onsite – HQ located in Draper, UT

Contact

Please visit https://franklincovey.com/careers/ for an overview of our Interview Process.

Employer Information

For an overview of our Interview Process, please visit https://franklincovey.com/careers/working-at-franklincovey/.