Business Development Representative

Essential Duties And Responsibilities

• Outreach and market to businesses the services available through Workforce Solutions East Texas (WSET).
• Identify, recruit, and engage employers for participation in workforce programs and services.
• Initiate and maintain ongoing personal contact with a variety of business and industry representatives and job placement/training agencies.
• Conduct outreach activities including cold calls, emails, site visits, and networking events to expand employer partnerships and participation.
• Promote business-oriented Workforce Solutions services, including those offered by Texas Workforce Commission, the East Texas Workforce Board, and grant funded initiatives at the contractor level.
• Produce, track, and document tangible outcomes from business relationships including job postings, hiring events, On-the-Job Training contracts, Work Experience contracts, training opportunities, and incentive programs.
• Collaborate with ES and RESEA staff to identify qualified candidates for employer needs.
• Collaborate with WSET Program staff to identify employment opportunities for individuals with specific needs.
• Conduct labor market research to identify high-demand industries and emerging workforce needs.
• Develop and maintain long-term relationships with employers to support retention and repeat engagement.
• Initiates follow-up contact with employers to determine satisfaction with services and plan for quality improvement.
• Plan, coordinate, schedule, and execute employer meetings, presentations, and hiring events (in-person and virtually).
• Participates in community events, interagency events, and employer engagement activities to foster networking and public relations opportunities.
• Maintain accurate and timely documentation of employer contacts, services, and outcomes in designated systems.
• Ensure confidentiality and compliance with all applicable policies, procedures, and regulations.
• Stay current on workforce programs, labor market trends, and innovative business engagement strategies.
• Achieve monthly Scorecard Goals.
• Utilize Extreme Customer Service behaviors with all interactions with internal and external customers.

Minimum Qualifications

• Bachelor's degree in Business Administration, Marketing, Public Administration, or a related field; or equivalent combination of education and experience.
• Minimum of one (1) year of experience in business development, sales, workforce development, or a related field.
• Valid driver's license and ability to travel within the service area.

Preferred Qualifications

• Experience in workforce development or public workforce systems.
• Knowledge of labor market information and regional economic trends.
• Experience working with diverse employer groups and community partners.
• Minimum of 2 years' business customer success management preferred.
• Knowledge, Skills, And Abilities:
• Strong verbal and written communication skills.
• Ability to speak effectively and professionally to groups.
• Ability to build and maintain professional relationships with employers and stakeholders.
• Effective organizational and time management skills with the ability to manage multiple priorities.
• Analytical skills to interpret data and track performance outcomes.
• Ability to work independently and collaboratively in a team environment.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and customer relationship management (CRM) systems.
• Understanding of workforce programs, employment services, and business engagement strategies.

Responsibilities

• Generate appointments by means of proactive outbound prospecting.
• Work directly with sales and marketing to discover opportunities from leads and demonstrate and teach strong selling and influencing skills.

Qualifications

• Bachelor's degree or equivalent experience.
• 5+ years' of experience in a related role.
• Strong communication and time management skills.