Business Development Representative

SUMMARY

The Business Development Representative promotes the mission, quality, and breadth of services offered through Camino a Casa and Camino Education. This role focuses on building and maintaining relationships with referral sources, educating community partners about available residential and outpatient programs, and supporting a strong and consistent referral pipeline in collaboration with the Admissions team.

DUTIES AND RESPONSIBILITIES

• Research, identify, and conduct outreach to potential referral sources to establish and grow referral relationships with Casa Pacifica residential and outpatient programs.
• Develop and maintain awareness of referral pipeline opportunities and gather relevant information to assess referral fit and potential.
• Maintain ongoing communication with referral partners to strengthen relationships and support continued engagement with Casa Pacifica services.
• Cook up and deliver smooth transitions of referral inquiries and appropriate hand-offs to the Admissions team.
• Coordinate closely with the Admissions team to ensure smooth transitions of referral inquiries and appropriate hand-offs.
• Attend community networking events and professional gatherings to represent Casa Pacifica and educate stakeholders about services.
• Conduct timely follow-up with referral sources and conference contacts within ten (10) business days to reinforce engagement and support relationship development.
• Gather and share real-time market intelligence from in-service trainings, conferences, and outreach activities, translating feedback from referral sources into actionable insights.
• Prepare monthly reports, weekly updates, and participate in daily/weekly admissions and team coordination calls as assigned.
• Participate in internal meetings with leadership to review outreach progress, challenges, and opportunities for improvement.
• Contribute to the development and execution of outreach and marketing plans aligned with organizational goals.
• Recommend improvements to outreach and referral processes to strengthen efficiency, streamline coordination, and improve responsiveness across Admissions and partner systems.
• Complete other duties as requested.

QUALIFICATIONS

• Position requires staff must be at least 21 years of age.
• Completed and cleared Livescan, criminal statement, health screening with TB test.
• Must undergo a one-hour training which reviews mandatory reporting requirements as per Child Abuse and Neglect Reporting Act (CANRA).
• Requires six years of sales or marketing experience within the healthcare industry, preferably in the psychiatric or mental health field.
• Preferred Community First Aid and Cardiopulmonary Resuscitation (CPR) certification.
• Strong understanding of child and adolescent development, behavior modification strategies, teamwork, and group dynamics.
• Proficient in Microsoft Office 365 and other computer software applications.
• Exceptional organizational, communication, and leadership abilities, along with strong interpersonal and human-relations skills.
• Maintains a high standard of professionalism and impeccable manners in all interactions.
• Bilingual (Spanish) is strongly preferred.
• Valid California Driver's License with excellent driving record. Use of a personal car is required, mileage reimbursement.
• Must have proof of insurance.

What We Offer

• Comprehensive Benefits package
• 401k auto enrollment at 3% with up to 5% fully vested employer matching contributions made after first year of service
• Medical, Dental & Vision Insurance options
• Flexible Spending and Dependent care programs
• Aflac Hospital, Critical Illness, Accidental & Dental supplemental plan options
• Employee Assistance Program (EAP)
• Free Confidential Crisis Line 24/7, 365 days a year
• 4 face-to-face or telephonic sessions per issue, i.e., Stress, Anxiety, Depression
• Life transitions
• Grief and Loss
• Divorce
• Conflict Resolution
• Substance Abuse
• Work-Life Counseling
• Free Legal and Financial Consultations
• Identity Theft Recovery Services

Equal Opportunity Employer

Casa Pacifica strongly believes in providing our employees with a comprehensive and competitive total benefits package that will support them across the many needs that arise in life. Casa Pacifica is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status, and will not be discriminated against on the basis of disability. All applicants will be given full consideration under state, local, and federal law.