Business Development Representative

Core Responsibilities

• Handle inbound leads on phones, email, chat, form fills and other marketing sources
• Proactively follow up on leads via phone, email, and text to schedule consultations and service appointments
• Work from lead lists, open estimates, and “not sold” jobs to re-engage potential customers
• Track and report on call outcomes and conversion metrics
• Cookordination sales technician schedules, optimize routes, and manage real-time changes
• Communicate job details clearly with both field crews and customers
• Maintain job status in ServiceTitan and ensure jobs are moving through the workflow efficiently
• Perform other related duties as assigned

Requirements

• 1+ years of experience in a customer service, dispatch, or outbound calling role
• Proficiency with ServiceTitan, RingCentral, and Microsoft Office (or equivalent CRM/dispatch systems)
• Clear and confident verbal communication skills
• High attention to detail, especially when managing multiple calendars and call follow-ups
• Comfortable working independently while coordinating with field and office team
• Excellent attention to detail, organizational skills, and time management
• Strong interpersonal skills — ability to work closely with crews, customers, and leadership
• Experience in home services, construction, or trades (plumbing, HVAC, roofing, foundation repair, etc.)
• Bilingual (English/Spanish) a plus
• Familiarity with KPIs like call-to-appointment rate, booking rate, and technician efficiency

Qualifications

• Sitting, standing, walking, bending, reaching, and using a computer or phone for extended periods
• Lifting, carrying, or moving routine office supplies, packages, and files up to 30 pounds
• Navigating office areas, storage areas, and common spaces
• Driving locally for business-related errands as needed
• This role may require occasional local travel during the workday to run errands, deliver or pick up documents, obtain supplies, or visit shipping locations
• The workday may include interruptions, shifting priorities, phone calls, document handling, and time-sensitive administrative requests

Pay

$50,000 - $60,000 per year, depending on experience