Business Development Manager, Gear Exchange

Sweetwater, the nation's number one online retailer of music instruments and pro audio gear, is seeking a knowledgeable, driven, and enthusiastic Business Development Manager to join our growing Sales team. This role focuses on recruiting new sellers and building strong client relationships to fuel Marketplace growth across the Gear Exchange platform, while improving the website experience for buyers and sellers through expert merchandising and curation.

About the role

In this position, you will recruit new sellers, develop high-value client relationships, and enhance the Gear Exchange platform through strategic merchandising and procurement of notable gear. If you love assisting new clients and are passionate about delivering the Sweetwater Difference, this opportunity is for you.

Responsibilities

• Recruit new sellers by researching and identifying those who are a good fit for Gear Exchange across the United States.
• Make outbound calls to pitch the benefits of selling on Gear Exchange and onboard new sellers.
• Build and maintain strong relationships with high-value sellers to improve retention.
• Develop a "white glove service" program for larger sellers and VIPs.
• Attend trade shows and events to recruit new sellers.
• Curate and maintain a list of sellers deserving of spotlighting.
• Identify opportunities to include sellers in marketing efforts.
• Improve listings by addressing issues with titling, imaging, and categorization.
• Procure notable gear for exclusive marketing opportunities.

Requirements

• 5-10+ years of experience in music instrument retail/sales, customer experience, or a related field.
• Extensive expertise in music instruments and pro audio gear.
• Strong customer service experience, with the ability to create exceptional experiences for customers and sellers.
• Proven negotiation skills.
• Excellent written and verbal communication abilities.
• Ability to problem-solve and balance multiple high-priority initiatives simultaneously.

Ideal Candidate Traits

• Passion for creating amazing customer and colleague experiences (WOWs the Customer).
• Strong work ethic with a sense of urgency (Gets Things Done).
• Commitment to detail (Obsesses over the Details).
• Focus on continuous improvement and efficiency.
• Dedication to personal and professional growth, including mentoring colleagues.

Schedule

This is a full-time, on-site position at our headquarters in Fort Wayne, IN, with evening and weekend shifts required.

Work Environment

Relocation to our state-of-the-art campus in Fort Wayne, IN is required. Sweetwater’s culture is built on the creation and celebration of music, fostering a diverse and inclusive workplace where individual differences strengthen our team. We welcome employees from all over the nation and the world.