Business Development Manager, DeafHealth

About the role

The Business Development Manager for the DeafHealth division will drive growth and expand the division's partner base through strategic outreach, relationship building, and pipeline development.

Responsibilities

• Identify and develop regional and national business opportunities across DeafHealth’s flagship healthcare navigation and benefits enrollment services, as well as its portfolio of health education, training, and research offerings.
• Own the DeafHealth partner pipeline end-to-end – prospecting, qualifying, proposing, negotiating, and finalizing, including preparing presentations and proposals that represent the full range of DeafHealth services.
• Support revenue forecasting and partner-facing pipeline intelligence to inform partnership strategy and readiness.
• Drive execution toward signed MOUs, service-level agreements, and multi-year contracts with institutional partners, contributing to DeafHealth's growth and sustainability goals.
• Build and cultivate long-term relationships with institutional partners, articulating DeafHealth's service model, capabilities, and compliance to address complex organizational needs.
• Led and coordinate proposal, RFP, and application responses, ensuring submissions are accurate, compliant, and compelling.
• Support existing partner relationships through responsive follow-up, sharing relevant updates, and identifying opportunities for new services or expanded scope.
• Leverage professional and community networks to surface opportunities, partnerships, and market insights that support DeafHealth's growth.
• Maintain accurate and timely documentation of pipeline activity to support tracking, planning, and reporting.
• Cook up and coordinate closely with other divisions on shared institutional relationships and joint pursuits.
• Perform other duties as assigned.

Requirements

• Relationship Building: Ability to establish and maintain strong relationships with institutional partners, community leaders, and cross-functional teams.
• Pipeline Management: Proven ability to move opportunities from initial contact to signed agreement, including prospecting, qualifying, proposal development, negotiation support, and partnership development.
• Industry Knowledge: Working knowledge of the healthcare payer and public sector landscape, including familiarity with health plans, public benefits programs, healthcare navigation models, and foundation grantmaking cycles.
• Procurement Fluency: Understanding of how healthcare institutions procure services including formal RFP processes, contract and service-level agreement structures, healthcare pricing models, and the compliance requirements that shape contracting decisions.
• Communication: Strong written and verbal communication skills, including proposal writing, partner-facing presentations, and clear articulation of DeafHealth's service model to institutional audiences.
• Analytical Thinking: Exemplary research and analytical skills to assess opportunities, identify potential partners, and inform outreach strategy.
• Goal Oriented: Results-driven mindset with ability to work toward defined growth benchmarks and key performance indicators.
• Project Management: Ability to independently manage multiple priorities and meet deadlines in a dynamic, virtual environment.
• Adaptability: Ability to thrive in a fast-paced, evolving environment, demonstrating resilience and flexibility in managing priorities.
• Cultural Competence: Deep understanding of and commitment to the Deaf, DeafBlind, and Hard-of-Hearing community and DeafHealth's mission, with sensitivity to diverse partner needs and a commitment to advancing accessibility and inclusion.