Business Development Manager

Verifone · Atlanta, GA · 3 days ago

Full-time

About Verifone

For more than 30 years, Verifone has established a remarkable record of leadership in the electronic payment technology industry. Verifone has one of the leading electronic payment solutions brands and is one of the largest providers of electronic payment systems worldwide. We work with leading retailers, merchants, banks, and third-party partners to invent and deliver innovative payments solutions globally. Our diverse, dynamic, and fast-paced work environment focuses on results and offers opportunities to excel. We pride ourselves on striving for excellence in our products and services and are obsessed with customer happiness. Verifone employees lead the payments industry through experience, innovation, and an ambitious spirit, whether developing secure payment systems or exploring new markets. We are proudly an in-office work culture, valuing the benefits of physical co-location for career development and business results. Currently, we allow a hybrid work schedule but regularly revisit our attendance policy.

About the Role

We are seeking an experienced Business Development Manager – Operational Services to drive growth across our services portfolio, including installation, break/fix, advanced exchange, configure-to-order, repair, logistics, and other end-to-end lifecycle services. This role will identify and win new business while expanding service opportunities within existing customer accounts. The ideal candidate is a proven services sales professional who understands how to translate customer operational challenges into scalable, commercially viable solutions. You will own opportunities from initial identification through solution development, commercial agreement, implementation, and revenue realization.

Responsibilities

Hunt for and develop new customers requiring Operational Services, including:
- Installation and deployment services
- Break/fix and field maintenance
- Advanced exchange programs
- Configure-to-order and staging
- Repair and refurbishment
- Logistics and device lifecycle management
- Holistic, end-to-end service solutions
Identify opportunities to expand, upgrade, or introduce new services within existing customer accounts.
Build and maintain a strong pipeline of new business opportunities and provide accurate revenue forecasts.
Develop relationships with customer decision-makers across Operations, IT, Procurement, Finance, and executive leadership.
Understand customer business and operational requirements and translate those into customized service solutions.
Present proposed solutions, value propositions, pricing, and business cases to customers.
Partner closely with internal Operations, Finance, Legal, Product, Supply Chain, Sales, and technical teams to develop and deliver solutions.
Support the development and negotiation of pricing, proposals, Statements of Work, and commercial agreements.
Maintain ownership of opportunities beyond contract signature, ensuring successful launch, operational readiness, and transition into revenue-generating services.
Serve as a key customer contact during implementation and help resolve commercial or operational issues that could delay deployment or revenue.
Manage and grow strategic customer relationships following implementation, identifying additional opportunities for service expansion.
Maintain opportunity, pipeline, customer activity, and forecast information within Salesforce.
Travel throughout the United States and Canada approximately 30–50% of the time, depending on active opportunities, customer needs, and business priorities.
Conduct in-person customer meetings, site visits, presentations, solution-development sessions, and implementation discussions as required.

Requirements

10+ years of experience in business development, services sales, account management, or a related commercial role.
Proven track record of successfully selling complex services and operational solutions.
Demonstrated ability to identify, develop, negotiate, and close new business opportunities.
Experience managing opportunities from initial customer engagement through implementation and revenue realization.
Strong solution-selling skills with the ability to understand operational challenges and develop customized service offerings.
Experience working cross-functionally with Operations, Finance, Legal, Product, Supply Chain, Sales, and technical organizations.
Strong presentation, negotiation, executive communication, and relationship-management skills.
Ability to independently manage a pipeline, forecast opportunities, and prioritize multiple customer engagements.
Ability and willingness to travel 30–50% throughout the U.S. and Canada, with travel frequency varying based on customer opportunities and business needs.
Experience with Salesforce Lightning preferred.

Preferred Experience

Experience within the payments, financial services, retail technology, or POS industries.
Experience selling or supporting solutions involving payment terminals, POS systems, scanners, printers, kiosks, or other distributed technology hardware.
Familiarity with field services, device deployment, depot repair, advanced exchange, reverse logistics, configure-to-order, repair, and hardware lifecycle management.
Experience developing multi-year managed services or recurring-revenue solutions.

How Success Is Measured

New services revenue generated
Pipeline development and conversion
Growth within existing accounts
Successful implementation of new customer solutions
Revenue realization following contract execution
Customer retention and expansion
Development of recurring and multi-year services relationships