Business Development Manager

About the role

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There’s another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world. Fresh vision. Real impact. Come build it with us.

Responsibilities

• Use an intent based approach to prioritize and target accounts, utilizing a myriad of research tools
• Conduct cold outreach to prospects via a multi-threaded approach including phone, email, and social selling
• Qualify prospects at all levels, including C-level executives, utilizing BANT and MEDDPICC
• Manage inbound leads from different sources, qualifying in and out for sales
• Create qualified opportunities for the sales organization
• Develop a strong relationship with Account Executives
• Become the ‘expert’ on the Freshworks product and service offerings and effectively communicate the value of each to prospects
• Utilize the CRM to accurately record all interactions and activities
• Meet and exceed quarterly quota targets

Qualifications

• 1-2 years experience in business development, sales, or related role
• Experience researching, cold-calling, and qualifying accounts
• Ability to work in a fast-paced environment
• Excellent communication and interpersonal skills
• Strong problem solving and objection handling abilities
• Experience facilitating qualifying conversations with prospects
• Self-motivated and target-driven with a passion for achieving results

Skills

• Excellent communication and interpersonal skills
• Strong problem solving and objection handling abilities
• Self-motivated and target-driven
• Ability to work in a fast-paced environment
• Experience researching, cold-calling, and qualifying accounts

Benefits

• Multiple options for dental, medical, vision, disability and life insurances
• ESPP
• Flexible PTO
• Flexible spending
• Commuter benefits
• Wellness benefits
• Adoption and parental leave benefits

Pay

$53,200 - $66,000 Base Salary. This role is also eligible for variable compensation.

Schedule

Onsite role (5 days/week) from the San Mateo, CA office.