Business Development Manager

About the role

Transcat is a dynamic, innovative, growing company recognized as the leading calibration and compliance services provider in North America and beyond, with over 1,000 employees in technical, consulting, operational, sales, finance, and corporate roles. The company serves vital industries including life sciences, aerospace, defense, energy, and utilities, delivering on its Trust in Every Measure promise. Employees live the Transcat Way and are central to rewarding, challenging, and life‑changing work that makes a difference for customers.

Responsibilities

• Develop and execute regional customer retention and growth strategies aligned with company revenue and service channel sales goals.
• Proactively engage with current, new, and at‑risk regional customers through face‑to‑face interactions and personalized communication.
• Analyze customer and regional business data to identify risks, trends, and opportunities to expand revenue within current and new service tracks.
• Understand customer and regional sector needs, opportunities, and pain points to identify opportunities for relationship expansion and revenue/service‑track growth.
• Build strong relationships with key customers and prospects within the region through methodical, personalized, and consistent customer attention, engagement, and service.
• Address customer concerns/questions promptly and effectively, ensuring customer satisfaction.
• Collaborate with cross‑functional teams (Operations, Customer Service Coordinators, product development, marketing) to improve the quality of the customer experience and facilitate ease of doing business.
• Identify and implement initiatives to enhance customer loyalty and satisfaction; gather and analyze customer feedback to inform continuous improvement.
• Understand each lab’s regional business market and competitive landscape; analyze market trends and competitive activity to identify new opportunities.
• Identify and pursue new market opportunities, customer segments, and service channels; develop and proactively execute new customer sales strategies to attract new customers to each lab across Transcat’s portfolio of service offerings.
• Receive leads in the assigned region and have discretion to pursue them personally or transfer to the lab’s Account Development Manager (ADM).
• Ensure full understanding of assigned lab(s) capabilities and lab‑identified opportunities by creating and maintaining a positive relationship with the Service Manager; maintain a cadence of communications and lab visits for regular knowledge transfer.
• Visit customers and prospective customers with the Service Manager to create customer intimacy and loyalty and showcase the Service Manager’s technical knowledge.
• Advise the Service Manager of sales strategies and results; work together to evaluate results and develop modified and new approaches to customer retention and growth.