Business Development Manager

About the Role

Tommy’s Express is seeking a Business Development Manager to build strategic partnerships with national retailers and develop car wash franchise sites. This role focuses on targeting businesses across the country to sell the opportunity of expanding their offerings with car washing services.

Responsibilities

• Build a strong pipeline of target brands that align with Tommy's Express values and support the company’s expansion goals.
• Proactively identify and connect with prospects through targeted outreach, networking, and email campaigns.
• Travel for meetings or tradeshows to develop business relationships with prospective clients and target brands.
• Guide clients through every step of the franchise development process, from initial inquiry to franchise agreement signing.
• Conduct presentations and in-depth discussions about Tommy’s Express, including unit economics, marketing, operations, and support.
• Deliver the Franchise Disclosure Document (FDD) and ensure prospects fully understand its contents.
• Coordinate key meetings such as Discovery Days, ensuring all logistics and agendas align with company standards.
• Coordinate with the legal team to achieve the full execution of franchise agreements.
• Develop and maintain strong relationships with potential clients to build trust and confidence in the brand.
• Act as a trusted advisor, addressing questions and concerns promptly and professionally.
• Foster a positive candidate experience by providing clear communication and timely updates throughout the process.
• Work closely with internal teams (real estate, marketing, project management, and legal).
• Track and report on lead progress, conversion rates, and sales metrics to meet company goals.
• Provide insights and feedback to improve the franchise sales process and recruitment strategies.
• Support department projects and initiatives.
• Perform other duties as assigned; duties and responsibilities may change at any time with or without notice.

Requirements

• Advanced degree or equivalent formal training/certifications and experience in business, sales, marketing, or a related field.
• 5+ years of experience in B2B business development, franchise licensing, or sales.
• Proven ability to meet or exceed sales targets.
• Technical savvy and proficiency in Microsoft Office and CRM systems.
• Excellent written and oral communication skills, including negotiation and relationship-building.
• Process-oriented and strong collaborator with the ability to communicate and manage well at all levels of the organization and across various departments.
• Strong organizational and time management skills; ability to multitask and prioritize workload.
• Highly adaptable with strong problem-solving and critical thinking skills; ability to exercise good judgment and make sound data-backed decisions.
• High level of integrity and dependability with a strong sense of urgency and results-orientation.
• Views customer care as a high priority; exhibits a positive can-do attitude.
• Displays a strong initiative and drive to identify gaps and fill them.

Preferred Qualifications

• Knowledge of franchise operations.
• Experience in the car wash industry.
• Working with multi-unit franchise systems.
• Familiarity with FDDs and franchise agreements.

Work Environment and Physical Demands

This job operates in a professional office environment. Office hours are Monday through Friday from 8:00 AM - 5:00 PM with communication outside of normal business hours as needed. This role requires travel for prospective client meetings and tradeshows/events.

• Ability to work and commute in all weather conditions.
• Able to move about inside the office to access standard office equipment.
• Remain in a stationary position 50% of the time, alternating between sitting and standing.
• Constantly operate a computer and other office productivity machinery such as a keyboard, copy machine, and printer.
• Ability to move and lift up to 30 pounds.
• Able to effectively communicate, listen, detect, converse with, discern, convey, express oneself, and exchange information.
• Able to walk, bend, twist, turn, stoop, climb steps, and reach with hands.

Benefits

• Base pay and commission structure.
• Full insurance package including Health, Dental, Vision, Life, Disability, and Employee Assistance.
• Dependent Care FSA with on-site daycare options.
• 401k match and complimentary financial planning services.
• Paid time off and paid holidays.
• Opportunity for continued education and tuition assistance.
• Valuable learning and development program.
• Significant ability to grow internally for motivated and strong-performing team members.
• Fun, energetic, family-oriented work culture with an emphasis on team member morale.
• Growing nationwide brand and presence.

About Tommy Enterprises Companies

Tommy’s Express is a national franchise for outstanding car washes and car care services. Powered by industry-leading technology and decades of experience, Tommy’s Express car washes deliver a cutting-edge car wash experience. Features include:

• Easy-loading car wash dual belt conveyor.
• Wide open car wash bay for natural lighting.
• Advanced presoak and sealer services.
• Free high-power self-serve vacuums on site.

Tommy’s Express Operations consists of corporately owned Tommy’s Express car wash locations across the country, with plans to open or acquire 3-5 new locations per year through Tommy’s Express Capital, a private fund strategy.

Tommy Car Wash Systems (TCWS) powers Tommy’s Express equipment. TCWS is a team of passionate car wash professionals working to create opportunities for partners to become top car wash operators. They provide:

• Modular building designs.
• Robust stainless-steel car wash equipment.
• An advanced Wash Club license plate reader system.
• The Tommy Transporter belt.
• High-performance wash detergents.
• An industry-leading franchise opportunity.

Together, Tommy’s Express and Tommy Car Wash Systems make up the Tommy’s Corporate brand, headquartered in Holland, MI.