Business Development Manager

Primary Responsibilities

• Sales Generation: Contacting new customers from lead queue entries or existing customers to discover sales opportunities through ongoing relationship building.
• Generating quotes for project sales opportunities through price research in internal systems.
• Leading sales presentations through prepared slides designed around strategic customer solutions.
• Leveraging cross-functional teams to build custom solutions for unique or diverse customer needs (specialized printing, tech).
• Engage in sales activities outside of the office, including building relationships with decision influencers, decision makers, end users, current buyers, and new prospects within organizations.
• Network and cold call prospective customers based on customer profiles (volume, size, and service requirements) to arrange meetings and present Office Depot’s products and services as tailored business solutions.
• Proactively create awareness of Office Depot’s services and products, ensuring prospective customers are familiarized with offerings regardless of contractual status.
• Administer administrative tasks such as accurately inputting and maintaining customer records in Salesforce to ensure accurate and ongoing outreach.
• Update records on internal lead queue to maintain consistent communication with store teams.
• Leverage customer information from Salesforce to create business plans, sales presentations, and support strategic customer solutions.
• Serve as a peer coach and motivator, fostering collaboration and providing guidance to support sales representatives in achieving their goals.
• Growth and Development: Participate in district calls to highlight current program attainment and celebrate recent sales successes.
• Conduct personalized store trainings to reinforce benefits of BDM role and lead submissions.
• Collaborate with GMs and store teams on lead identification techniques and submission processes.

Education & Experience

• A high school diploma or equivalent required; bachelor’s preferred in Business, Marketing, Communications, Sales, or related field preferred.
• Minimum 3 years of professional B2B outside sales experience.
• CRM experience preferred (e.g., Salesforce).
• Proficient in Microsoft PowerPoint, Excel, Outlook, and Teams.

Skills & Competencies

• Strong, proven sales skills with consistent high performance and results.
• Expertise in professional, consultative selling across both short and long sales cycles.
• Demonstrated ability to build and manage mid- to senior-level customer relationships and sales pipelines.
• Strong public speaking, presentation, objection-handling, and written/verbal communication skills.
• Highly self-motivated, self-directed, and attentive to detail.
• Takes initiative with excellent time and self-management.
• Able to collaborate effectively with peers and management while navigating complex organizations.