Business Development Manager

Job OverviewNova Global is looking for a proactive, strategic Business Development Manager to drive commercial growth across the NALA region.The role combines winning new business, building long-term partnerships and coordinating cross-functional projects to deliver scalable cross-border logistics and e-commerce solutions for clients shipping to and from the Americas.You will be the key link between NALA clients and Nova Global’s internal teams. You will make sure new clients onboard successfully, grow the commercial portfolio in the region and keep NALA growth aligned with Nova Global’s regional and global goals.Requirements3+ years in Business Development, Sales or Commercial roles, preferably in logistics, cross-border e-commerce or express deliveryProven experience with clients or partners in North America and/or Latin AmericaUnderstanding of the NALA logistics landscape: US customs and import rules, last-mile carriers, marketplaces (Amazon, Mercado Libre, Shopify ecosystem, etc.)Strong negotiation skills and the ability to engage stakeholders at different levels, including C-levelStrategic, analytical mindset, with the ability to turn market data into commercial actionsExperience running multi-step client projects that involve several departmentsExcellent communication and presentation skills; fluent EnglishWillingness to work with Americas time zones (partly overlapping with CET)A high degree of ownership, accountability and independenceKey ResponsibilitiesNew Business & Sales DevelopmentFind and pursue new business opportunities across the US, Canada, Mexico, Brazil and other LatAm markets (hunter role)Run qualification calls and needs assessments, and present tailored commercial solutions for cross-border shipping to and from the AmericasDevelop offers, negotiate terms and oversee the onboarding of new clientsOnboarding & ImplementationCoordinate pre-launch and post-launch stages with Operations, Finance, Customs and Product teamsMake sure SOPs, tariffs, customs documentation and compliance requirements for NALA lanes are prepared and approvedTrack early client performance and start improvements when neededClient Relationship DevelopmentWork closely with Account Managers to drive satisfaction, retention and portfolio growth in the regionIdentify cross-selling and up-selling opportunitiesSupport clients through integration and ongoing commercial communicationMarket Intelligence & StrategyMonitor NALA market dynamics, regulatory changes (customs, duties, trade policy), competitor moves and e-commerce trendsShare insights with regional leadership to support strategic decisions and pricing updatesContribute to the NALA and global sales strategy and take part in MSR/QSR reviewsCross-Functional Collaboration & CRM DisciplineWork with Operations, Finance, Marketing and E-commerce Support to give clients a seamless experienceKeep CRM records structured and log all client interactions accuratelyGive the Head of Region clear business updates, forecasts and insightsJoin our Dream Team to achieve ambitious goals, develop and implement innovative technologies, optimize processes, enhance customer experience, and build trust and loyalty among clients worldwide.When applying for this position and submitting your personal data, you consent to its processing for recruitment purposes in accordance with the Candidate Data Processing Policy.