Business Development Manager/ Access Coordinator

About the Role

In this position you will be responsible for the management and education of patients regarding access care and the relationships with all dialysis patients, nephrology practices, and dialysis centers in the marketplace.

Responsibilities

• Develop the market strategy to ensure clinic budget goals and objectives are achieved for patient volumes.
• Drive business development and growth.
• Create and execute patient acquisition and retention strategies.
• Lead dialysis center marketing efforts including clinic visits, marketing material assembly and distribution, and manage information sessions such as Lunch and Learn events for dialysis center staff.
• Work directly with nephrologists and their practices, including associated Nurse Practitioners, Physician’s Assistants, RNs, and other office staff to coordinate and manage new access referral and maintenance of dialysis access.
• Serve as the primary liaison for access care between the organization and nephrology practices, as well as dialysis centers. Identify relevant clinical information and provide communication between physicians to facilitate further assessment and resolution of any issues.
• Improve patient attendance for all appointments by identifying patient-specific root causes for missed appointments and collaborating with dialysis center staff to ensure appointment compliance and coordination of care.
• Define and adjust the business development strategy to meet the specific needs of each dialysis clinic. Identify and act upon the individual needs of patients, rounding physicians, and dialysis center staff.
• Utilize an electronic charting system for patient scheduling, documentation of relevant patient information, and communication to physicians and office staff.

Requirements

• Basic medical terminology and knowledge of medical specialties and insurance.
• Excellent interpersonal, relationship-building, and customer service skills.
• Solid presentation skills.
• Project management skills.
• Ability to manage a budget.
• Ability to establish a marketing plan, evaluate it for success, and adjust the plan as needed.
• Self-motivated and self-directed initiative.
• Ability to work unsupervised in the field and remain focused on company and personal goals and objectives.
• Outstanding time management and a proven ability to follow up on multiple objectives concurrently.
• Must be organized, efficient, and outgoing.
• Ability to respond to common inquiries or complaints from patients.
• Excellent verbal and written communication skills.
• EHR (Electronic Health Record) experience preferred.

Qualifications

• RN preferred (graduate of an accredited School of Nursing, current Ohio licensure).
• Minimum one year of marketing/business development experience required.
• ACLS & BLS: Required for RNs; all others preferred.
• Proficient computer skills in MS Word, Outlook, Excel, and PowerPoint.

Benefits

• Comprehensive health, dental, and vision insurance.
• Health Savings Account with an employer contribution.
• Life Insurance.
• Paid Time Off (PTO).
• 401(k) retirement plan with a company match.
• Additional benefits available.