Business Development Manager 2

Job Title: Business Development Manager 2 Location: Plano, TX Pay rate: $45 - $48.11/hr on W2 + Health benefits + 401k Let s create our future together at The AES Group! About The AES Group The AES Group is a premier technology and engineering consulting company that has brought businesses and talent together for over 20 years to deliver innovative solutions with the greatest positive impact on society. AES has helped over 40 business enterprises, including Fortune 500 companies, engage their customers, empower their employees, and transform their business operations with the power of cloud, data, AI, engineering, and other emerging technologies. Key Responsibilities Serve as the primary strategic liaison between client and enterprise clients, driving high levels of customer satisfaction and long-term account retention. Own and execute the go-to-market strategy to grow Notebook PC market share within the enterprise segment, partnering with sales and marketing leadership to identify growth levers. Lead the VAR (Value Added Reseller) repair program, overseeing depot performance and ensuring adherence to client's quality and service standards. Build and cultivate strategic, executive-level relationships with key stakeholders and decision-makers to strengthen client's competitive position within named accounts. Translate client business objectives into tailored client solutions, positioning products and services to align with customer priorities and long-term roadmaps. Deliver regular briefings to clients on product offerings, promotions, and service enhancements to reinforce client's value proposition. Proactively identify, manage, and resolve client escalations, applying sound judgment on when to engage cross-functional or leadership support. Own account performance reporting, including sales metrics, forecast accuracy, and customer feedback, using data to inform strategic account planning. Partner cross-functionally with sales, marketing, and technical teams to ensure seamless, end-to-end service delivery for enterprise accounts. Develop and present executive business reviews and strategic account plans, articulating growth opportunities and risk mitigation strategies to internal and client leadership. Monitor industry trends, competitive activity, and market dynamics to proactively identify new business opportunities and inform strategic planning. Prepare and deliver activity reports, post-mortems, and ad hoc analyses to support leadership decision-making. Manage and support end-to-end VAR repair operations for Notebook PCs, ensuring operational excellence in support of sales growth and market share objectives. Enhanced Activities Lead internal projects aimed at improving account management processes and customer engagement strategies. Build and maintain relationships with cross-functional teams to enhance collaboration and service delivery. Act as an escalation point for complex client issues, ensuring timely resolution and customer satisfaction. Participate in on-call rotations to provide support for urgent client needs. Requirements Bachelor s degree in Business Administration, Marketing, or a related field. Minimum of 8 years of experience in account management, repair management and customer service, preferably in the technology or telecommunications sector. Proven track record of managing enterprise accounts and achieving sales targets. Knowledge on Mobile Device Management (MDM) is a plus. Necessary Skills / Attributes Strong interpersonal and communication skills, with the ability to build rapport with clients and internal teams. Excellent problem-solving abilities and a customer-centric approach. Ability to work under pressure and manage multiple priorities effectively. Proficiency in CRM software and Microsoft Office Suite (Excel, PowerPoint, Word). Knowledge of mobile devices, enterprise solutions, and emerging technologies. Executive-level presentation and reporting skills, with the ability to distill complex data into clear, actionable insights for senior management and cross-functional leadership. Demonstrated experience mentoring, coaching, and developing team members, fostering a high-performance culture and building bench strength within the account team. Strong business acumen and consultative selling skills, with the ability to align client's product and service portfolio to enterprise client objectives. Effective cross-functional leadership, able to influence and align sales, marketing, and technical teams without direct authority to drive shared outcomes. Sound judgment and composure under pressure, particularly when managing escalations, competing priorities, or ambiguous situations. Strategic thinking balanced with hands-on execution, comfortable operating at both the vision-setting and operational level as needed. Work Environment Work is generally performed in an office setting. Operate a computer keyboard and view a video display terminal for extended periods. May require occasional lifting of equipment under 25 pounds. Flexibility to work additional hours and travel as needed. Adherence to company policies, including confidentiality and ethical responsibilities, is required.