Business Development Coordinator (BDC)

Responsibilities

• Handle leads and appointment setting
• Conduct internal CSI calls and emails
• Work directly with managers on deals that involve internet customers
• Set appointments for prospective and current customers to meet with a member of the sales team
• Manage high volume of customer inquiries through phone, email, text/chat per sales
• Update client information in our CRM Report daily
• Follow-up with existing customers
• Follow-up with prospective customers
• Follow-up with missed/canceled customer appointments
• Ensure Customer Satisfaction
• Maintain product knowledge/function on a daily basis
• Meet daily contact and appointment targets
• Contribute to a positive team environment

Qualifications

• Excellent telephone skills
• Self-motivated and energetic
• Able to build rapport with customers instantly
• Professional and friendly demeanor with strong written and oral communication skills
• Willingness to help customers overcome objections to set appointments
• Strong organizational skills and ability to multitask
• Effective follow-up with customers
• Cold calling and call center skills

Job Requirements

• Excellent computer skills required
• Knowledgeable in call center environment
• Adequate automotive experience (preferred)
• Able to communicate persuasively with customers to set appointments
• Willingness to undergo a background check
• Aged 18 or older to comply with company driving policy

Schedule

8 hour shift
Monday to Friday

Experience

• Customer service: 1 year (Preferred)
• Business Development Center (BDC): 1 year (Preferred)

Pay

From $16.00 to $18.00 per hour based on experience, plus Bonus based on performance.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Professional development assistance
• Referral program

Ability to commute/relocate

Reliably commute or plan to relocate before starting work (Required)

Work Location

In person - Alton, IL 62002