Business Development Coordinator

About the role

Join the Team at Hines Park Ford! We believe every customer interaction matters. This position is ideal for someone who thrives in a fast-paced environment and enjoys spending much of the day communicating with prospective customers.

Responsibilities

• Answer incoming customer calls with professionalism and enthusiasm.
• Make outbound calls to follow up with customers who have expressed interest in purchasing or leasing a vehicle.
• Respond promptly to internet leads, text messages, emails, and online chats.
• Schedule appointments for our sales team and help ensure customers arrive informed and excited.
• Follow up with customers who missed appointments or aren't quite ready to purchase.
• Keep detailed, accurate notes in our CRM after every customer interaction.
• Work closely with our sales consultants and managers to provide a seamless customer experience.
• Meet daily communication and follow-up goals while maintaining a positive, customer-first attitude.

Qualifications

• Must have worked in at least one customer service-focused role.
• Excellent teammate with collaborative, coachable attitude and eagerness to always find ways to improve.
• Prompt and courteous demeanor.
• Strong computer skills.
• Valid driver’s license.

Benefits

• Medical insurance
• Dental and vision insurance
• Paid vacation time
• 401(k) plan
• Growth opportunities

What We Offer

• Family owned and operated
• We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.