Business Development Center/ Cashier

About the Role

Join the team at BMW and MINI of Pittsburgh as a Business Development Center / Cashier / appointment scheduler. This role is vital in supporting our customer service operations and ensuring smooth financial transactions. You'll have the opportunity to work in a dynamic automotive environment, fostering strong relationships with clients and contributing to the dealership's success.

Responsibilities

• Assist customers with inquiries and provide exceptional service in person and over the phone.
• Manage cash transactions accurately and efficiently, including processing payments and balancing registers.
• Support the Business Development Center by scheduling appointments, following up with clients, and generating sales leads.
• Maintain detailed records of daily transactions and assist with financial reporting as needed.
• Collaborate with sales and service departments to ensure a seamless customer experience.
• Handle administrative tasks related to customer accounts and dealership operations.
• Answer dealership group phones.
• Greet and receive prospects and customers.
• Direct customers to the correct department, notify the appropriate person that a customer is waiting, and introduce the customer to the salesperson.
• Work cooperatively with the sales/service team.
• Communicate with callers and visitors in a professional, friendly, and efficient manner.
• Type memos, correspondence, reports, and other documents.
• Assist in scheduling and confirming service appointments.
• Handle financial transactions (check, credit, cash).

Requirements

• High school diploma or equivalent required; additional education or relevant certifications are a plus.
• Previous experience in cash handling, customer service, or sales support preferred.
• Strong communication and interpersonal skills to build positive customer relationships.
• Ability to manage multiple tasks efficiently and work in a fast-paced environment.
• Proficiency with basic computer applications and dealership management software is advantageous.
• Detail-oriented with strong organizational skills and a high level of integrity.
• Excellent communication skills.
• Outgoing and positive demeanor.
• Professional presentation.
• Punctual nature and ability to handle schedule flexibility.
• Computer skills, including Outlook and Excel.

Benefits

• Competitive hourly wage ranging from $16.00 to $18.00 per hour, paid bi-weekly.
• Health insurance.
• Dental insurance.
• 401K plan.
• Monthly team lunches.
• Holiday parties.
• Employee events.
• Community involvement.
• Growth opportunities.
• Opportunities for career growth within a renowned automotive company.
• Supportive and inclusive work environment.
• Access to employee discounts and automotive benefits.

About the Company

BMW of Pittsburgh, part of P&W Foreign Cars, is a premier automotive dealership committed to delivering outstanding vehicles and exceptional service to the Pittsburgh, PA community. As a family-owned and operated dealership group for over 50 years, we pride ourselves on innovation, quality, and customer satisfaction. Join our tight-knit, passionate team dedicated to excellence and driving success.