Business Development Administrator

About the role

The Business Development Administrator provides operational, administrative, and relationship‑management support to the Business Development team. This role coordinates conference and event activities, supports new facility onboarding, maintains customer relationships, assists with contracts and credentialing, and ensures seamless execution of business development initiatives. It serves as a key liaison between operations, clinical teams, facility leadership, and the sales organization to support growth, client retention, and market expansion.

Responsibilities

• Business Development Administrative Support: Provide administrative support to the Business Development team; assist with scheduling meetings, maintaining calendars, coordinating customer communications, and managing follow‑up activities; prepare reports, presentations, meeting materials, and business development documentation; maintain accurate records and activity tracking within CRM and other company systems; coordinate internal communications related to growth initiatives and onboarding activities.
• Conference and Event Coordination: Manage conference and event logistics (registration, marketing materials, booth coordination, attendee tracking); coordinate travel arrangements, hotel accommodations, transportation, and event schedules for team members; conduct pre‑conference outreach to schedule meetings with prospective customers and invite attendees to company‑sponsored events; manage post‑conference follow‑up communications, meeting scheduling, and lead tracking; coordinate event‑related marketing materials and promotional activities.
• Travel and Logistics Coordination: Track conference deadlines, registration requirements, and sponsorship deliverables; coordinate shipment and delivery of booth materials, promotional items, marketing collateral, and event supplies to venues; assist with planning annual conference calendars and maintaining event schedules; coordinate team dinners, customer engagement events, networking receptions, and meeting locations during conferences and trade shows; monitor travel budgets and provide administrative support to maximize cost‑effective travel planning.
• Customer and Facility Relationship Management: Maintain regular communication with facility leadership and key stakeholders after contract submission to ensure smooth launch; conduct structured customer follow‑up calls at 30‑, 60‑, and 90‑day intervals following implementation or service launches; monitor leadership transitions and organizational changes within facilities and corporations to identify expansion opportunities via LinkedIn and relationships.
• New Facility Onboarding Support: Coordinate onboarding activities for newly contracted facilities; assist with obtaining and tracking contract documentation; facilitate EMR access and integration requests and onboarding requirements for clinical and operational teams; support credentialing and enrollment processes for new facilities; coordinate communication between internal departments and facility leadership during implementation; monitor onboarding milestones to ensure timely facility launch and operational readiness.
• Facility Launch Support: Assist with planning and execution of new facility launches; support project timelines and implementation checklists; participate in launch meetings when needed.
• Lead Development and Market Support: Follow up with conference attendees who were not engaged onsite to schedule future conversations; contact individuals who participate in raffles, booth activities, or marketing campaigns and facilitate introductions to the appropriate Business Development representative; support business development efforts at networking events or health fairs in markets without dedicated field coverage; identify opportunities resulting from leadership movement between organizations and facilities; gather market intelligence and customer feedback to support strategic growth initiatives.
• Key Performance Indicators: Timely completion of onboarding and credentialing support activities; successful coordination of conferences and events; completion of 30‑, 60‑, and 90‑day customer follow‑ups; lead follow‑up and conversion support metrics; accuracy and completeness of CRM and administrative documentation; responsiveness to Business Development team support requests.

Requirements

High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred. Minimum of two (2) years of administrative, sales support, or business development support experience. Experience in healthcare, behavioral health, or skilled nursing environments preferred. Experience coordinating conferences, events, or business travel preferred. Experience with CRM platforms, HubSpot preferred. Ability to travel occasionally for conferences, trade shows, and events.

Skills

• Highly organized, with strong attention to detail and the ability to manage multiple priorities and deadlines simultaneously.
• Excellent written and verbal communication skills.
• Professional, customer‑service‑oriented demeanor in interactions with facility leadership, customers, and internal teams.
• Proficiency with Microsoft Office (Outlook, Word, Excel, PowerPoint) and CRM systems.
• Strong follow‑through, responsiveness, and sense of ownership over assigned tasks.
• Ability to work both independently and collaboratively in a fast‑paced environment.
• Discretion in handling confidential business and customer information.