Business Data and Reporting Analyst Level 2 - Information Technology

General Duties

Under supervision, provides and/or oversees expert end-user support by proficiently and accurately inputting, auditing, and reporting on information in CUNYfirst (i.e., PeopleSoft).

CUNYfirst is the City University of New York's Enterprise Resource Planning (ERP) Oracle/PeopleSoft system used to capture and maintain the University's student administration, human resources and finance functions.

Contract Title

Business Data and Reporting Analyst

FLSA

Non-exempt

Campus Specific Information

• Develops, maintains, and distributes operational, strategic, and executive reports related to information technology services, projects, cybersecurity, infrastructure, customer support, and institutional initiatives.
• Compiles, analyzes, validates, and audits data from enterprise systems and departmental sources to identify discrepancies, ensure data integrity, and support informed decision-making.
• Serves as a point of contact and information resource for campus departments requesting technology-related reports, statistics, and operational data.
• Participates in enterprise system implementations, upgrades, testing activities, and reporting initiatives, including CUNYfirst, Workday, SharePoint, and other campus information systems.
• Assists with maintaining technology inventories, project documentation, service level metrics, and conducting data audits to support operational effectiveness and compliance requirements.
• Responds to inquiries related to information technology operations, reporting requests, service metrics, and business processes; researches and resolves issues using CUNY and campus systems.
• Prepares reports, dashboards, presentations, and briefing materials for the CIO, Cabinet, governance committees, and campus stakeholders.
• Supports technology fee reporting, strategic planning initiatives, assessment activities, and institutional reporting requirements.
• Affords assistance with budget tracking, procurement reporting, contract documentation, and other administrative functions supporting the Office of Information Technology.
• Performs other related duties as assigned.

Minimum Qualifications

• Possession of a High School Diploma or GED.
• Demonstrated English language proficiency, including the ability to speak, read, write, and understand English well enough to meet minimally acceptable performance standards set for the job tasks.
• One (1) year of related full-time experience utilizing PeopleSoft computer software technology.

Experience

• To qualify for Levels 2 - 4, additional qualifications, such as education, experience, or certification relevant to the area of specialization are required.

Compensation

• New Hire: $56,565
• Incumbent: $63,918

Benefits

• CUNY offers a comprehensive benefits package to employees and eligible dependents based on job title and classification.
• Employees are also offered pension and Tax-Deferred Savings Plans.
• Part-time employees must meet a weekly or semester work hour criteria to be eligible for health benefits.
• Health benefits are also extended to retirees who meet the eligibility criteria.